Voice AI
Portfolio & Industries

Portfolio

Integration as AI chatbot

Communicate automatically with your customers and business partners via any channel.

Processdigitization & -automation

Generate measurable added value in the short term through the use of customized AI applications.

Enterprise Knowledge Management

Increase the efficiency of your company with intelligent knowledge management.

Industries

Automotive & Industry

Increase your productivity with our many years of (automotive) industry expertise.

Commerce & Service

Benefit from our extensive project experience in the area of commerce & service.

Other

Our solutions are already being used in various industries.

About us

Our company

Learn more about the Vision and Mission of SUSI&James.

Our contact persons

Our contact persons will be happy to help you with your request.

Our team

Insights into the life and work of our team.

Press

Here you will find all press releases from SUSI&James.

Contact

Please contact us for your request.

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Karriere bei SUSI&James

Go to jobs

What is important to us as a company and who fits in with us?

What is important to us

Good working atmosphere

Communication & Reliability

Long-term cooperation & commitment

Who fits us

Innovative minds

Motivating Drivers

Creative Characters

Our vision

The vision of SUSI&James is to promote value-adding interaction and communication between people. Unfortunately, in today's often hectic work environment, the necessary time and freedom to do this is lacking. SUSI&James develops Digital Workers based on modern technologies that free human colleagues from repetitive tasks while providing the best possible user experience. The resulting free space can be used for topics for which human qualities such as empathy or creativity are absolutely necessary. This includes, for example, active communication with customers or the generation of ideas in workshops. This creates a productive, sustainable and appreciative working environment.

Our values

Human
Our appearance and our communication is always open and honest with managers, colleagues and customers. We communicate our opinions clearly, non-judgmentally and constructively. Our cooperation is characterized by mutual loyalty; we can rely on each other. We support and help each other, actively share know-how and look out for each other. We act as a team and put the success of the team in the foreground. We identify with our work, act independently and stand by our decisions.
Entrepreneurial
We always act in the interests of the company and make decisions as if it were our own company. Growth orientation, while ensuring economic and ecological sustainability, determines our actions. Through growth, diversification and profitability, we create a fully independent company.
Product-oriented
We create a highly innovative product that has the potential to revolutionize the market at any time. Our work result is excellent, realized by the demand of each employee to work holistically, sustainably and efficiently. We do not settle for less and are aware that this is crucial for the company's success.
We know the requirements of our customers and the market, and our product is always geared to them. Continuous development, innovative strength and excellent user experience form the basis for a leading position in the market. 
Our company

SAJ Facts

Fun Facts

  • We have won the German Start-up Cup 19/20
  • SUSI can work 24/7, does not need vacation and never gets sick
  • SUSI can not wiggle his ears but listen and learn
Fun Facts SAJ
Fakten SAJ

Informative facts

  • Date of foundation: 14.04.2014
  • 30+ employees
  • Based in Mannheim, active nationwide and internationally
  • Geschäftsbereiche: Automotive- (Industrie) Handel&Service, Produktive Entwicklung

SUSI&James Newsletter

Be informed once a quarter about product developments, relaunches, events and much more!

Our departments

Geschäftsführung

Marcel Martini - CEO
Die Geschäftsführung steuert die strategische Ausrichtung und Entwicklung unseres Unternehmens. Sie trägt Verantwortung für zentrale Entscheidungen, Finanzen, Personal und Kommunikation – und schafft gemeinsam mit den Führungskräften ein Umfeld geprägt von Vertrauen, Innovation und Zusammenarbeit.

Innovation

Julian Gerhard - CTO
Die Innovations-Abteilung treibt die technologische Weiterentwicklung unserer KI-Lösungen voran. Mit interdisziplinären Teams entwickeln wir neue Produkte von der Idee bis zur Marktreife – stets orientiert an aktuellen Forschungstrends, agilen Methoden und skalierbaren Technologien.

Administration

Jennifer Höbel - Head of Administration
Die Administration sorgt für reibungslose Abläufe – mit Schwerpunkt auf HR. Wir betreuen Mitarbeitende, begleiten Bewerbungsprozesse und unterstützen die Geschäftsführung mit vielfältigen Aufgaben.

Business Unit R&D

Dr. Alexander Fischer - Leiter Business Unit R&D
Unsere Business Unit R&D steht für technologische Innovation und Exzellenz. Wir entwickeln zukunftsweisende Lösungen in den Bereichen KI, Automatisierung und digitale Transformation. Durch die enge Zusammenarbeit mit Industrie und Wissenschaft bringen wir neue Technologien effizient in die Praxis.

Business Unit Operations

Thomas Ohde - Leiter Business Unit Operations
Unsere Business Unit Operations unterstützt Unternehmen mit KI, Automatisierung und Sprachtechnologie bei der digitalen Transformation. Wir optimieren Prozesse entlang der Wertschöpfungskette und schaffen nachhaltigen Mehrwert.

Marketing

Torsten Lenz - Director Sales und Marketing
Unser Marketing-Team sorgt dafür, dass unsere Marke sichtbar, erlebbar und relevant bleibt. Wir entwickeln kreative Kampagnen, gestalten überzeugende Inhalte und kommunizieren unsere Botschaften zielgerichtet nach außen. Dabei arbeiten wir eng mit allen Abteilungen zusammen, um unsere Produkte und Werte authentisch zu vermitteln.

Sales

Patrick Hofmann - Head of Sales
Unser Sales-Team ist weit mehr als nur der Vertrieb – es ist erste Anlaufstelle und verlässlicher Partner für unsere Kund:innen. Wir beraten individuell, verstehen Bedürfnisse und finden gemeinsam die besten Lösungen. Dabei vertreten wir die Interessen unserer Kund:innen mit Überzeugung und setzen uns nachhaltig für ihre Ziele ein. So schaffen wir Vertrauen und langfristige Beziehungen.
Leistungen und Benefits
  • Gratis Getränke
  • Team building and team events
  • Individuelle Weiterbildungsangebote
  • Coporate Benefits und Ticket Sprinter
  • Betriebliche Altersvorsorge
  • Gifts for special occasions
  • Regelmäßige Feedbackgespräche
  • Bonus program Employees recruit employees or customers
  • Possibility of mobile work

Our employee stories

Jan #problem solver
Jan joins our development team as a backend engineer at the end of 2020. He focuses on the language processing...
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Catherine #CreativeMind
Katharina joined our team in May 2021 as a software developer. She currently works in a...
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Jennifer #trust
Jennifer joined the team as HR Manager at SUSI&James in June 2019, giving the Human...
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Gavin #Various
Gavin became part of the SUSI&James team in September 2017. As an intern at the time, he stayed for a few...
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Matthias #universal
In September 2017, Matthias joined the SUSI&James crew as project manager. Recently, he has been taking...
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Julian #speakingorphan
Julian has been actively supporting our team since September 2016 as an experienced CTO, Business Unit...
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Patrick #Communicator
Patrick became a part of the Automotive & Industry Business Unit at the beginning of July 2021 as Senior Sales Manager of...
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Thomas #dröge
Director of the Business Unit "Automotive & Industry" Thomas joined the SUSI&James team in February 2021....
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Dimitri #resilient
Im Mai 2019 trat Dimitri als Software-Entwickler in das Team der SUSI&James ein. Durch seine Geduldsfähigkeit...
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Marcel #accelerate
Marcel schloss sich als Geschäftsführer am 01.01.2021 dem Team der SUSI&James an. Durch seine Management-...
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Entry and career opportunities

Join us and become part of the SUSI&James team. Your possibilities are manifold. Welcome are with us:
- Working students,
- Interns for the practical semester or the final thesis,
- Junior candidates,
- Career changers,
- or experienced and change-motivated talent.
We will discuss your further career together on an individual basis. During our annual discussions with our employees, we will always keep an eye on your development and follow it up.

Application process

1: You have found us as a potential employing company. The first step is done.
 
2: You simply submit your application via our application form and then we look over your documents.
 
3: After you have fallen in love, the first meeting with our HR manager follows. The first meeting is exciting and will give you further impressions about us and the profile you are looking for. At the same time, we look forward to getting to know you better.
 
4: If there are still sparks for each other after the mutual review phase, the next step is for you to get to know your colleagues from the specialist department better. In the course of this interview, we will introduce you to the task at hand in order to give you a precise insight and find out how your previous experience fits in.
 
5: Optionally, there can be another subject-related exchange.
 
6: If everything fits for you and us up to this point, you will receive an offer from us. If your answer is "yes", we will seal this with your employment contract and our onboarding will take its course. We look forward to welcoming you to our team!

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This is how you find us:

With public transport: Line 4 and 5 - Bonifatiuskirche stop

By car: B38 


When you come through the gates onto the Turley site: 

Du nimmst die Erste Abzweigung rechts, läufst Richtung Balettschule und siehst um die Ecke bereits den Eingang. 

Contact

The digital employees of SUSI&James GmbH, based on artificial intelligence, take over and optimize a wide variety of communication-heavy business processes in companies. With the help of our patented, "hybrid" AI, we have been providing cross-industry support for a wide variety of process and/or communication optimizations since 2015. In this way, we help you to relieve your employees and to achieve your business goals faster and more cost-effectively.

Data and information security is a top priority at SUSI&James. Therefore, we are proud to be TISAX certified in accordance with ISO/IEC 27001.

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Copyright 2025 © Susi & James GmbH

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