FAQ

Security is our core priority. We are TISAX certified, which is the gold standard for AI in the automotive industry. All data processing is GDPR-compliant and hosted on local German servers, providing the highest level of enterprise AI security available today.

Yes. Whether you need a turnkey solution like SmartOffice for Voice AI or complex AI Projects for backend digitalization, our team provides end-to-end AI integration services tailored to your existing software ecosystem.

Most companies suffer from "feature bloat." Our AI Consulting services ensure you only pay for the AI Automation you actually need. We help you build a roadmap for digital transformation that guarantees a high ROI and avoids unnecessary technical debt.

Yes. With our history of working with giants like Mercedes-Benz and Porsche, we offer specialized expertise in automotive testing and secure communication workflows that meet the industry's specific regulatory requirements.

In many cases, within a few days our standard dialogs make it particularly quick.

No. SmartOffice communicates with your existing infrastructure cloud-based, flexible, and without any technical headaches.

Of course. In the larger packages, it is directly connected to your systems then it plans right along with you.

We take data protection very seriously everything runs in compliance with GDPR, on German servers, with the highest security standards.

SUSI is flexible new functions, integrations, or dialogs can be added at any time.

Knowledge is treated as an operational asset. The system is designed to support workflows, ensure consistency across teams, and prevent actions based on outdated or invalid documentation.

The system only delivers answers when high-relevance, approved knowledge is available. If confidence is below the defined threshold, it explicitly states that no reliable answer can be provided instead of guessing.

Unlike keyword-based search or generic chatbots, the system evaluates meaning, context, and intent. Every answer is grounded in verified sources and designed for operational use not probability-based text generation.

Yes. The platform is designed to integrate seamlessly with existing document repositories and collaboration tools such as SharePoint, Teams, or Jira without requiring major infrastructure changes.

Yes. Our expertise originated in high-complexity manufacturing environments, but the underlying automation principles apply across the entire enterprise from supply chain and operations to HR, finance, and service processes.

No. While we specialize in AI-driven automation, not every challenge requires artificial intelligence. We select the most effective technology for your use case whether that involves AI agents, advanced algorithms, rule-based automation, or system integration. Our focus is measurable operational improvement, not technology hype.

Our solutions are designed to integrate seamlessly into existing IT landscapes. Instead of replacing your ERP, CRM, or production systems, we build intelligent automation layers that connect and optimize them. This minimizes disruption while maximizing scalability and efficiency.

We start with structured AI consulting and process analysis. Together, we identify bottlenecks, manual workloads, and optimization potential. Based on data and business impact, we design a tailored automation architecture aligned with your strategic goals.

Our digital agents are designed to integrate seamlessly into existing enterprise systems including. We do not replace core systems, but rather enhance them by automating communication layers and process workflows. The integration is customized to fit your infrastructure and IT governance policies.

Yes. Our solutions are built for operational reliability in manufacturing and supply chain environments. They are designed to operate within structured workflows, ensure traceability of actions and maintain stability under high-volume conditions.

We operate within TISAX-certified structures and use German-hosted infrastructure. All data handling processes are designed to meet the security and compliance expectations of the European automotive ecosystem, ensuring full transparency and auditability.

Projects begin with a structured process analysis to identify automation potential and integration points. We then configure and implement the Digital Employee within your system landscape. Our focus is on measurable operational impact — not experimental pilots — with clearly defined milestones and scalable deployment.

SmartOffice can typically be deployed within a few weeks, depending on integration requirements. Since it connects to existing telephony and calendar systems, no infrastructure replacement is necessary.

Our conversational design prioritizes clarity, professionalism and natural dialogue. Customers experience fast, structured assistance without long wait times. Complex or sensitive cases can always be transferred to human staff.

All systems are hosted in Germany and comply with GDPR regulations. Data handling processes are transparent and designed to meet European data protection standards

No. The SmartOffice complements your team by handling repetitive, high-volume inquiries. This allows staff to focus on personal interactions, in-store customers and complex service cases where human expertise creates the most value.

Yes. Our infrastructure and system design follow European data protection standards. Data processing takes place in secure German-hosted environments, ensuring compliance and controlled access at all times.

The AI is designed to sound natural and conversational. Many customers won’t notice unless explicitly informed.

Our SmartOffice solution is modular and adaptable to different industries. In addition, we offer tailored AI projects such as semantic search or knowledge automation based on your specific operational requirements.

No. It enhances operational efficiency by handling repetitive tasks, allowing human teams to focus on higher-value activities.

SUSI&James is a Mannheim-based AI company founded in 2014 that offers a cross-platform software solution for the adoption and automation of communication-heavy business processes. In doing so, we rely on a combination of an in-house developed technological platform and integrate established partners on the market. The digital employees based on this platform support and relieve our customers in a wide range of industries and business processes.

"Our goal is to generate tangible and measurable added value for our customers while simultaneously offering the best possible user experience with AI. In doing so, we contribute to an efficient, healthy, and motivating work environment." Marcel Martini, Managing Director

SUSI&James offers both standardized product solutions, such as the SmartOffice, and customized individual solutions based on our technological platform. In doing so, SUSI&James does not focus on just one technology, but combines several technologies and integrates technologies from other companies in order to be able to map company processes holistically and with little effort. Please feel free to contact us without obligation!

Due to the flexibility of our AI platform, our products and solutions can be used in any application. We have been able to successfully implement our solutions in the (automotive) industry as well as in the area of retail and customer service, but also in other industries. We help our customers digitize, automate and optimize any business process.

An AI-powered workforce consists of "digital employees" who handle repetitive, high-volume tasks such as phone calls or data processing, allowing your employees to focus on strategic tasks. SUSI&James specializes in developing such digital profiles through customized AI solutions.

Security is our top priority. We are TISAX-certified – the gold standard for AI in the automotive industry. All data processing is GDPR-compliant and takes place on local German servers. This ensures the highest security standards for AI solutions in the enterprise sector.

Yes. Whether you need a turnkey solution like SmartOffice for speech AI or complex AI projects for backend digitization, our team offers comprehensive AI integration services tailored to your existing software ecosystem.

Most companies suffer from "feature bloat." Our AI Consulting services ensure you only pay for the AI Automation you actually need. We help you build a roadmap for digital transformation that guarantees a high ROI and avoids unnecessary technical debt.

Yes. Thanks to our long-standing collaboration with industry giants like Mercedes-Benz and Porsche, we offer specialized expertise in automotive testing and secure communication processes that meet industry-specific regulatory requirements.