Here you can find all press releases of SUSI&James.
Since ChatGPT at the latest, the term artificial intelligence (AI) has been on everyone's lips. This chatbot can process complex questions and instructions in a written dialog similar to a human being. Bots have been used in industry for much longer. Here, they mainly take over time-consuming and monotonous tasks.
Voice control is not only available on cell phones or via Amazon's Alexa in the living room. The start-up Susi & James builds voice control software for special applications - whether it's used internally in a company, to answer customers' questions in insurance companies, or to control the on-board computer in a car.
The accessibility of car dealerships by telephone is a multifaceted challenge:
Customers call outside of business hours, our employees are in a customer conversation that you don't want to interrupt, the lines are all busy, says Sebastian Lange, Head of IT and Customer Callcenter at Renault Retail Group.
We have taken extensive measures to protect sensitive information. In doing so, we follow the information security questionnaire of the German Association of the Automotive Industry (VDA ISA).
With TISAX (Trusted Information Security Assessment Exchange), the ENX Association supports the joint acceptance of information security assessments in the automotive industry on behalf of the VDA.
The assessment was performed by an audit provider.
The result is exclusively available via the ENX portal:
And secure the German Start-up Cup in the field of "Organizational Intelligence"! The event was sponsored and organized by the Gesellschaft zur Förderung des Forschungstransfers (GFFT), Lufthansa AG and the German Research Center for Artificial Intelligence (DFKI). We are happy about the positive market response and look forward to working with new customers and exciting projects.
With Digital Workers, we automate customer communications and existing business processes - they take away repetitive and administrative tasks, freeing up space for truly relevant communications. Like the medical assistant, for example, who no longer has to answer the phone to make appointments, but has time for the immediate conversation.
Reading the manual is not necessarily one of the favorite activities of a driver. It can take a while to find the to find the pages on the desired topic. However, it is much easier when the manual is available as an app for the smartphone or tablet, as is increasingly the case.
Outbound telephony with AI has the potential to relieve a large number of people in companies or practices by having constantly recurring outbound calls automatically handled by our digital employee SUSI. e.g. appointment reminders, appointments, order confirmations, offers, surveys, and much more. The MANNHEIMER MORGEN has published an article about it.
SUSI&James was again part of the car show IAA, but this year in a new edition: IAA Mobility. Topics such as alternative mobility solutions, technology support, digitalization or autonomous driving were represented at all the booths. SUSI&James found itself at one of the booths and presented the Digital Employee SUSI.
Mannheim-based startup SUSI&James makes artificial intelligence accessible to all businesses. "We are convinced that AI will have a massive impact on the economy, and the habits of society. It is important to recognize this change early, and gain a competitive advantage," says founder Dr. Jonas Moßler. "We are already working for Porsche, Daimler, ADAC and other well-known brands."
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