AI im Contact Center

Increase productivity and customer satisfaction by using our Smart Office as a scalable telephony solution.

AI applications for process digitization

Generate measurable added value in the short term by using customized AI applications based on our technology platform.

Integration as AI chatbot

Communicate automatically with your customers and business partners via any channel.

Driver testing

Increase product and data quality with intelligent voice-based trial solutions.

Automotive & Industry

Use our many years of (automotive) industry expertise to increase your productivity.

Trade & Service

Benefit from our extensive project experience in the Retail & Service sector and our Smart Office telephony solution.

Other

Learn how our technology platform can support your use case.

Artificial intelligence

Find the best solutions for your concerns. We work daily with the latest technologies & processes from the fields of Machine Learning, Deep Learning and Natural Language Processing.

Innovation & Research

Learn how we are driving digitization in key areas of society.

Process digitization & automation

Automate and optimize traditional business processes in your company with the use of digital technologies.

Our company

Learn more about SUSI&James GmbH and its mission.

Contact

How can we support you? Get in touch with us.

Our contact persons

Our contact persons will be happy to help you with your request.

Our team

Press

Press

Here you can find all press releases of SUSI&James.

Sprach-KI: Immer erreichbar

Anrufe außerhalb der Öffnungszeiten oder wenn kein Mitarbeiter verfügbar ist: Nicht immer können Kunden sofort am Telefon bedient werden. Sprach-KI kann helfen und Anliegen des Kunden klären, einen Rückruf in die Wege leiten oder selbst Kunden kontaktieren.

susi-4e0d5cf4

How AI and voice input make test drives safer

A voice-based solution supports test drivers live, virtually as a digital co-driver. How an AI application relieves the driver and at the same time increases the quality of data collection and safety.

Autohaus mit Hintergrund

Artificial Intelligence: Quite Human

Since ChatGPT at the latest, the term artificial intelligence (AI) has been on everyone's lips. This chatbot can process complex questions and instructions in a written dialog similar to a human being. Bots have been used in industry for much longer. Here, they mainly take over time-consuming and monotonous tasks.

Fakten über die SUSI&James (2)

Voice control software for car

Voice control is not only available on cell phones or via Amazon's Alexa in the living room. The start-up Susi & James builds voice control software for special applications - whether it's used internally in a company, to answer customers' questions in insurance companies, or to control the on-board computer in a car.

Autohaus mit Hintergrund

Accessibility by phone: digital employee at Renault Retail

The accessibility of car dealerships by telephone is a multifaceted challenge:
Customers call outside of business hours, our employees are in a customer conversation that you don't want to interrupt, the lines are all busy, says Sebastian Lange, Head of IT and Customer Callcenter at Renault Retail Group.

presse2

Digitale Mitarbeiter für die Arztpraxis

Our partners at 5-HT published a terrific post about our application for physician practices and the related focus on Digital Health.

tisax

For SUSI & James, confidentiality, availability and integrity of information have a high value.

We have taken extensive measures to protect sensitive information. In doing so, we follow the information security questionnaire of the German Association of the Automotive Industry (VDA ISA). With TISAX (Trusted Information Security Assessment Exchange), the ENX Association supports the joint acceptance of information security assessments in the automotive industry on behalf of the VDA. The assessment was performed by an audit provider. The result is exclusively available via the ENX portal:
https://enx.com/en-US/TISAX/

presse7

We were able to assert ourselves among the top 50 start-ups in Germany

And secure the German Start-up Cup in the field of "Organizational Intelligence"! The event was sponsored and organized by the Gesellschaft zur Förderung des Forschungstransfers (GFFT), Lufthansa AG and the German Research Center for Artificial Intelligence (DFKI). We are happy about the positive market response and look forward to working with new customers and exciting projects.

presses5

Our intelligent and hybrid voice assistant SUSI made it into the Frankfurter Allgemeine!

With Digital Workers, we automate customer communications and existing business processes - they take away repetitive and administrative tasks, freeing up space for truly relevant communications. Like the medical assistant, for example, who no longer has to answer the phone to make appointments, but has time for the immediate conversation.

Zeitungsartikel IAA Aktuell

When the car manual listens and responds

Reading the manual is not necessarily one of the favorite activities of a driver. It can take a while to find the to find the pages on the desired topic. However, it is much easier when the manual is available as an app for the smartphone or tablet, as is increasingly the case.

pressee4

We warmly welcome Marcel Martini to the management team.

Marcel Martini, former director at the company Formel D supports us as managing director since January 2021. We are looking forward to working together and strengthening the team. Automobilwoche has published an article about this.

presse6

Mannheim-based start-up: digital assistant SUSI calls patients

Outbound telephony with AI has the potential to relieve a large number of people in companies or practices by having constantly recurring outbound calls automatically handled by our digital employee SUSI. e.g. appointment reminders, appointments, order confirmations, offers, surveys, and much more. The MANNHEIMER MORGEN has published an article about it.

Zeitungsartikel MOOVE

The start-up combines speech recognition, artificial intelligence and experts in the background.

The team at Mannheim-based startup Susi & James wants to make voice controls more intelligent. To this end, robots or AI systems and humans work closely together.

Zeitungsartikel KI mit menschlichem Faktor

Startup Susi&James develops the learning speech robot

Voice control is considered the future of communication between man and machine. The automotive industry has been working on this for a long time - with manageable success.

Fakten über die SUSI&James (3)

SUSI&James

SUSI&James was again part of the car show IAA, but this year in a new edition: IAA Mobility. Topics such as alternative mobility solutions, technology support, digitalization or autonomous driving were represented at all the booths. SUSI&James found itself at one of the booths and presented the Digital Employee SUSI.

Zeitungsartikel SUSI für OEM & Lieferant

High-tech startup SUSI&James uses artificial intelligence to automate recurring processes

Mannheim-based startup SUSI&James makes artificial intelligence accessible to all businesses. "We are convinced that AI will have a massive impact on the economy, and the habits of society. It is important to recognize this change early, and gain a competitive advantage," says founder Dr. Jonas Moßler. "We are already working for Porsche, Daimler, ADAC and other well-known brands."

Ihre Ansprechpartner für Presseanfragen

Marcel Martini

Managing Director

+49 173 69 89 387

marcel.martini@susiandjames.com

Medina Kovačević

Referentin für digitale Kommunikation

+49 173 796 86 54

medina.kovacevic@susiandjames.com

Freigegebene Dateien der SUSI&James:

SUSI&James MediaKit

The digital employees of SUSI&James GmbH, based on artificial intelligence, take over and optimize a wide variety of communication-heavy business processes in companies. With the help of our patented, "hybrid" AI, we have been providing cross-industry support for a wide variety of process and/or communication optimizations since 2015. In this way, we help you to relieve your employees and to achieve your business goals faster and more cost-effectively.

Data and information security is a top priority at SUSI&James. Therefore, we are proud to be TISAX certified in accordance with ISO/IEC 27001.

Copyright 2023 © Susi & James GmbH

GDPR Cookie Consent with Real Cookie Banner