Susi & James GmbH – Smart Digital Employees

Humans and AI: hand in hand in your company
The digital employees of SUSI&James GmbH, who are based on artificial intelligence, take over and optimize a wide range of communication-related business processes. Machine learning, deep learning and natural language processing are relevant components of our core technology.

SmartOffice

Our Voice AI in the contact center with innovative Conversational AI.

Knowledge management

Increase the efficiency of your company with intelligent knowledge management.

Process digitization

Automate and optimize traditional business processes

These companies put their trust in us

Daily digitized Calls

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SUSI&James employees

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Digital employees in action

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Savings potential

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The skills of our AI

Interaction

Appointments

Process automation

Let's identify the opportunities of AI for your company together!

Our value proposition

Accelerated
Processes

Higher quality and standardization

Reduced
Communication-
expense

Permanent
Availability

Reduces repeat errors

Simply
Integrable

Better
Document management

Cost-saving

Ready to integrate AI? Let's identify the solution for your business together

Industry-specific use cases

Vehicle testing

Our AI-supported co-driver ensures a high-quality exchange of information without data loss in real time. The driver exchanges relevant information in a natural dialog with the AI: Driving maneuvers are guided and documented, anomalies are recorded during the test drive, details are recorded along a fault tree and the data is documented in test systems in real time.

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Automotive & Industry

Process control

In the first step, all of our customer's production steps were digitally recorded so that the degree of completion of each product can be displayed in real time in a production dashboard. Using the available data, our AI-based system creates automated and optimized production and capacity planning.

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SmartOffice

Car trade

Our AI - which goes by the name of Zoe at the Renault Retail Group - starts in our customer's contact center. Zoe takes over the telephone call overflow and records the relevant request in dialog with the customer. The system's learning AI forwards the information to the relevant departments accordingly.

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