Voice AI
Portfolio & Industries

Portfolio

Integration as AI chatbot

Communicate automatically with your customers and business partners via any channel.

Processdigitization & -automation

Generate measurable added value in the short term through the use of customized AI applications.

Enterprise Knowledge Management

Increase the efficiency of your company with intelligent knowledge management.

Industries

Automotive & Industry

Increase your productivity with our many years of (automotive) industry expertise.

Commerce & Service

Benefit from our extensive project experience in the area of commerce & service.

Other

Our solutions are already being used in various industries.

About us

Our company

Learn more about the Vision and Mission of SUSI&James.

Our contact persons

Our contact persons will be happy to help you with your request.

Our team

Insights into the life and work of our team.

Press

Here you will find all press releases from SUSI&James.

Contact

Please contact us for your request.

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Our company

The company's vision was and is the creation of solutions based on artificial intelligence that deliver immediate, tangible and measurable added value for users. In doing so, we place great value on the best possible experience for users and focus on people and their needs.

 

Code of Conduct

Our company

SUSI&James offers a cross-platform AI-based software solution for the adoption and automation of media-broken, communication- and interaction-heavy business processes. In doing so, we rely on a combination of proprietary technological developments and integrate Partnerships with established companies on the market. This enables us to offer our customers the best possible solution adapted to the use case at all times.

"Our goal is to generate an immediately noticeable and measurable added value for our customers and at the same time offer the best possible experience for users with AI. Thus, we contribute to an efficient and at the same time healthy and motivating work environment."

     
                                                                    Marcel Martini, CEO

Foundation and history

2014
Foundation

SUSI&James wurde mit der Vision, künstliche Intelligenz als Erleichterung für den Menschen zu nutzen und somit persönlichen und wirtschaftlichen Wachstum zu fördern gegründet. KI sollte für alle zugänglich werden und SUSI&James in allen Unternehmensprozessen erlebbar sein.

Patent application

2014 meldete SUSI&James ein Patent für das „Verfahren und die Vorrichtung zur Kommunikation“ an. Ebenfalls wurde in diesem Jahr die Wortmarke „Circle of Smile“ angemeldet.

2015
2015

2015

2016
2016

2016

2017
2017

2017

2018
Word mark

As of 2018, the words "digital Employees" and "Susi & James" are copyrighted.

2019
Patent application

2019 meldete SUSI&James ein Patent im „Verfahren und System zur Kommunikation und Zugänglichmachung von Information“ an. Außerdem sind wir in diesem Jahr in unsere aktuellen Büroräume in der Turley-Straße umgezogen.

2020
TISAX Certification

SUSI&James erhielt die TISAX-Zertifizierung. So werden Rechte und Pflichten der Teilnehmer gewahrt und Qualität der Produkte gewährleistet. 

2021
H2SkaProMo

Since 2021, we have been supporting research for scalable cyber-physical production systems for the assembly of fuel cell stacks. In this context, SUSI&James is creating a Digital Twin for scalable cyber-physical production systems as part of the Smart Factory.

Future Workshop 4.0

SUSI&James wurde zum Innovationspartner und unterstützt in der Mission, das Tagesgeschäft effizienter und Geschäftsmodelle zukunftsorientiert auszugestalten.

2022
2022

2022

2023
2023

2023

2024
Today

Heute zählt die SUSI&James 36 Mitarbeiter, die auf 8 Bereiche verteilt sind.

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    References

    Digital assistant Susi calls patients Outbound telephony with AI has the potential to relieve a large number of people in companies or medical practices by having constantly recurring outbound calls automatically handled by our Digital Assistant SUSI. e.g. appointment reminders, appointments, order confirmations, offers, surveys, and much more.

    To the article
    Mannheim start-upDigital assistant Susi calls patients
    Mannheimer Start-up
    Marcel Martini, former director at the company Formel D supports us as managing director since January 2021. We are looking forward to working together and strengthening the team.

    To the article
    warmly welcome Marcel Martini in the management.
    begrüßen herzlichst
    Contact

    The digital employees of SUSI&James GmbH, based on artificial intelligence, take over and optimize a wide variety of communication-heavy business processes in companies. With the help of our patented, "hybrid" AI, we have been providing cross-industry support for a wide variety of process and/or communication optimizations since 2015. In this way, we help you to relieve your employees and to achieve your business goals faster and more cost-effectively.

    Data and information security is a top priority at SUSI&James. Therefore, we are proud to be TISAX certified in accordance with ISO/IEC 27001.

    TISAX White No Background

    Copyright 2024 © Susi & James GmbH

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