Portfolio

Integration as AI chatbot

Communicate automatically with your customers and business partners via any channel.

Processdigitization & -automation

Generate measurable added value in the short term through the use of customized AI applications.

Enterprise Knowledge Management

Increase the efficiency of your company with intelligent knowledge management.

Industries

Automotive & Industry

Increase your productivity with our many years of (automotive) industry expertise.

Commerce & Service

Benefit from our extensive project experience in the area of commerce & service.

Other

Our solutions are already being used in various industries.

Our company

Learn more about the Vision and Mission of SUSI&James.

Our contact persons

Our contact persons will be happy to help you with your request.

Our team

Insights into the life and work of our team.

Press

Here you will find all press releases from SUSI&James.

Contact

Please contact us for your request.

Integration as AI chatbot

Our AI Chatbot & Chat FAQ system is a Digital Assistant "light" and can be integrated into any website. With this product we help the visitors of your website to orient themselves and give them concrete answers to typical questions. You can maintain the information and topics yourself. Thus, your Digital Assistant is individually tailored to you and your customers' inquiries.

Our value proposition

Accelerated
Processes

Higher quality and standardization

Reduced
Communication-
expense

Permanent
Availability

Reduces repeat errors

Simply
Integrable

Better
Document management

Cost-saving

SUSI&James Newsletter

Be informed once a quarter about product developments, relaunches, events and much more!

AI Chatbot - Use Case

Chat FAQ system

Together with TotalEnergies, we developed the learning, digital employee "Elodie", who offers a special customer service. She answers questions about products and services via chat, serves as a navigation aid on the website, and accepts feedback from our customers. Elodie is constantly learning and is available around the clock.

Your contact persons

Patrick Hofmann

Head of Sales

+49 173 72 11 261

patrick.hofmann@susiandjames.com

Arrange meeting

Dr. Alexander Fischer

Director Commerce & Service

+49 173 79 68 701

alex.fischer@susiandjames.com

The digital employees of SUSI&James GmbH, based on artificial intelligence, take over and optimize a wide variety of communication-heavy business processes in companies. With the help of our patented, "hybrid" AI, we have been providing cross-industry support for a wide variety of process and/or communication optimizations since 2015. In this way, we help you to relieve your employees and to achieve your business goals faster and more cost-effectively.

Data and information security is a top priority at SUSI&James. Therefore, we are proud to be TISAX certified in accordance with ISO/IEC 27001.

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