Our AI solution for other industries

The volume of telephone calls in law firms exceeds the availability of the secretarial staff. A particular challenge is that the telephone volume is subject to cyclical fluctuations. At peak times, many calls thus remain unanswered. Without the digital employee SUSI, secretariats would have to record the concerns of callers in time-consuming conversations and forward them in bullet-point form to the appropriate legal representation for processing. Since the start of the collaboration, SUSI has been supporting secretarial staff. It takes over all calls that cannot be handled by the secretariat team. During the conversation, the caller states the reason for the call, which is classified by our AI solution. Depending on the recognized topic, SUSI asks specific questions or answers the caller's question immediately. It then sends a summary, including the queried file number, to the relevant department or directly to the legal representative concerned. SUSI also informs the caller which documents can be sent to the office in advance. This reduces the number of callbacks and increases the turnaround time.