Communicate automatically with your customers and business partners via any channel.
Generate measurable added value in the short term through the use of customized AI applications.
Increase the efficiency of your company with intelligent knowledge management.
Increase your productivity with our many years of (automotive) industry expertise.
Benefit from our extensive project experience in the area of commerce & service.
Our solutions are already being used in various industries.
Learn more about the Vision and Mission of SUSI&James.
Our contact persons will be happy to help you with your request.
Insights into the life and work of our team.
In unserem Blog erfahren Sie mehr über aktuelle Entwicklungen am Markt sowie alle Neuigkeiten der SUSI&James
Im Rahmen eines gemeinsamen Projekts zwischen Daimler Buses und SUSI&James wurde eine spannende Herausforderung angegangen: die automatisierte Platzierung von Texten auf 3D-Modellen.
As vehicles become more complex, the demands on test drivers also increase. Our AI-supported co-driver enables seamless information exchange in real time, improves data quality, and reduces the driver's workload. This leads to greater safety, faster processes, and reduced costs.
Unsere Digitale Mitarbeiterin SUSI übernimmt in der Arztpraxis von Dr. Eckermann und Bauer die Telefonanrufe. Dabei werden die Anliegen der Betroffenen erfasst und für die Mitarbeitenden aufbereitet.
More and more companies are recognizing the importance of international market data for strategic decisions. However, this data is often collected in an unsystematic and irregular manner, which limits its usability. Our Warranty Claim Service collects globally accessible data and processes it intelligently. Employees receive a complete, comparable data collection with history, which is analyzed by our AI. This significantly reduces the amount of work involved and increases data quality, leading to significant competitive advantages.
International automotive manufacturers have numerous production sites, which are often supplied by the same suppliers. Our AI-based solution continuously monitors production processes and analyzes quality defects in real time. If problems arise, it immediately informs all affected sites in their respective languages and suggests containment measures. This prevents the use of defective parts, improves quality, and reduces costs. Cross-site evaluations also create transparency and facilitate recourse claims.
Our Digital Twin digitally maps manufacturing and complex process chains and can be created intuitively without prior knowledge. It links the properties, dependencies, and materials of the individual steps. As a cloud-based collaboration tool, the Digital Twin provides both the “big picture” and detailed views, creates transparency, and enables real-time simulations, live dashboards, and predictive quality alerts. Modern algorithms and AI models help to perform root cause analyses and optimize production processes. By digitally marking suspicious parts, the Digital Twin improves quality control and identifies affected components in the event of errors.
Traditional spare parts supply often poses challenges such as high costs, long lead times, and complex logistical processes. Our system for managing rapid manufacturing portfolios revolutionizes this process. It enables the production of parts in the required quantity and quality, ideally locally and close to where they are needed. Customers can now order components flexibly on an individual basis without having to keep large quantities in stock. With transparent costs and simple order processing in the system, there is no need for repackaging and lengthy storage processes. This significantly shortens the delivery time and reduces overall costs compared to conventional spare parts supply.
SUSI&James hat hierfür mit einem fertigenden und 3D-Druck-erfahrenen Konzern eine Lösung entwickelt: Die Digitale Mitarbeiterin SUSI bewertet Teile auf ihre technische Machbarkeit und die wirtschaftliche Sinnhaftigkeit für die Umstellung auf additive Fertigung.
Disruptions in the modern supply chain cause high costs and time losses. Our AI SUSI detects problems around the clock in natural dialogue and triggers workflows in real time. Whether by phone or chat, SUSI makes delivery delays transparent, initiates processes in the event of transport damage, and automatically compensates for shortages. This shortens or avoids harmful special processes and increases the efficiency of your logistics.
Rufen betroffene Unternehmen den Kundenservice von MFI an, erreichen Sie entweder direkt eine technische Fachkraft für den Service oder, sollte diese gerade nicht verfügbar sein, unser SmartOffice.
The digital employees of SUSI&James GmbH, based on artificial intelligence, take over and optimize a wide variety of communication-heavy business processes in companies. With the help of our patented, "hybrid" AI, we have been providing cross-industry support for a wide variety of process and/or communication optimizations since 2015. In this way, we help you to relieve your employees and to achieve your business goals faster and more cost-effectively.
Data and information security is a top priority at SUSI&James. Therefore, we are proud to be TISAX certified in accordance with ISO/IEC 27001.
