smartoffice Archives - Susi & James

Relieving employees

Posted on March 25, 2024 by medina

Medical practices

“We receive hundreds of calls a day, and especially during these extraordinary times, the support provided by SUSI is invaluable. She offers us significant added value.” Our digital assistant, SUSI, handles incoming calls at Dr. Eckermann and Bauer’s medical practice. She records the concerns of callers and prepares the information for the staff.

“This AI solution takes some of the load off our staff, and our practice is always available to callers. That gives us a great sense of satisfaction.”

24/7 AI Incident Management

Posted on March 25, 2024 by medina

Industrie & Logistik

Because the value-added processes of modern supply chains are synchronized, disruptions to normal logistics operations result in significant costs, lost time, and consequential expenses—often extending throughout the entire supply chain all the way to product delivery. Since disruptions occur time and again despite a zero-defect approach, it is crucial to identify problems quickly and comprehensively in order to generate a targeted solution in the short term and put it into practice.

This is where our AI really shines. With SUSI, issues can be reported 24/7 through natural conversation. Whether by phone or chat, it identifies the problem, conducts a dynamic troubleshooting dialogue, documents the issue in the customer system, and triggers workflows in real time. As a result, delivery delays are transparently and automatically accounted for, the process for handling shipping damage is automatically initiated, and short shipments are reported and reconciled.

Reporting issues is quick and easy, the data is complete, and—because SUSI is always running—it reliably shortens or completely prevents the duration of harmful special processes.

SmartOffice supports intralogistics

Posted on March 25, 2024 by medina

MFI-Innovationen

Today, smart intralogistics solutions are indispensable in production and warehousing. Goods must be efficiently integrated into supply chains, and shipments must be processed quickly. Our client, MFI Innovations, offers a wide range of individual and comprehensive solutions for these needs and uses our SmartOffice for its customer service hotline.

If an error occurs among MFI’s industrial customers, it can lead to critical intralogistics downtime at any time of day or night. Such outages can become very costly in the absence of support, which is why MFI Innovations offers its customers tailored service packages to ensure they are fully supported even in the event of a crisis.

When affected companies call MFI’s customer service, they will either be connected directly to a technical support specialist or, if one is not currently available, to our SmartOffice. There, they can immediately report the issue and any relevant error codes so that MFI Innovations can initiate its support process as quickly as possible.

As soon as the line is back up, the technical specialist can use the information already gathered to assess the situation, conduct a preliminary analysis, and, ideally, present a solution to the company during the very first callback.