June 30, 2023 - Susi & James

On June 28, 2023, Marcel and Patrick The Partner Networking Event of Zukunftswerkstatt 4.0. A very interesting event with a well-designed format, featuring open discussion and, above all, free from any individual “factions” or short-term interests. Mutual learning and the generation of new ideas were the clear and successfully achieved goals of the event.

Twelve topics were discussed during 20-minute speed-dating sessions. This allowed participants to quickly get to know innovators in each field and provided an opportunity for discussion. Topics included “Artificial Intelligence,” “Driver Assistance Systems,” and “Digital Applications in Customer Interaction.”

This was followed by “fishbowl focus sessions,” in which participants discussed various topics in larger groups. The pressing issue of the skills shortage was addressed by connecting students with industry representatives and service providers. Speakers such as Jens Nietzschmann from Deutsche Automobil Treuhand GmbH, Imelda Labbé from Volkswagen AG, and a barbecue afterward rounded out the event.

Wir möchten uns herzlich bei dem Team der Zukunftswerkstatt 4.0 für die Organisation des Partner Networking Events bedanken! Es war ein eindrucksvolles und interaktives Event, das uns die Möglichkeit gab, großartige Kontakte zu knüpfen und gemeinsam innovative Lösungsansätze zu diskutieren. Die Plattform des Netzwerktreffens war ideal, um sich mit anderen Teilnehmern auszutauschen und sich gegenseitig zu inspirieren.

On May 31, 2023, the project manager Florian introduced Smart Office 2.0, along with its enhancements, new features, and more intuitive user interface. Florian kicked off the presentation by making an outgoing call from Teams. The digital assistant SUSI immediately answered the phone and warmly greeted us. In a sample dialogue that new team member Emma and Florian had prepared beforehand, the first question asked was what the matter was.

SUSI realized that Florian wanted to make a table reservation and then asked for his name, the number of people, and other relevant information. She then forwarded this information in an email to the appropriate staff member, since we had called “outside of business hours.”

But behind this seemingly simple dialogue, which lasts only a few minutes, lies a powerful system: Smart Office 2.0. Even the previous version was quite impressive. It featured decision trees that could be customized to meet individual customer needs, personalized greetings, questions, and much more.

In Smart Office 2.0, internal phone numbers can be assigned names. Any number of phone numbers can be entered into the system, and each can be assigned a custom dialog. Phrases and actions are intuitively integrated into the dialog builder, allowing users to specify when a statement is made, an email is sent, an API call is executed, or a question is asked.

As soon as a question is created in the dialog tree, a field for user input appears automatically, which greatly simplifies the dialog creation process. Such automations help fill in logical gaps without hindering the user’s ability to customize the dialog.

Furthermore, Smart Office 2.0 now allows you to set custom endings for all possible call routes. This enables SUSI to say goodbye to the caller in different ways depending on the dialogue branch. These new features improve the organization of multi-number capabilities in Smart Office 2.0 and increase the level of customization for dialogue branches.

Day: June 30, 2023

Partner Networking Event: Future Workshop 4.0

Smart Office 2.0