Bearbeitungszeiten minimieren
In law firms, the volume of telephone calls often exceeds the capacity of the secretariat, especially at peak times. Our AI solution, the digital employee SUSI, supports the secretariat by taking over calls and classifying them according to topic. SUSI asks specific queries, answers questions directly and forwards summaries with file numbers to the relevant department or legal representation. In addition, SUSI informs callers about documents to be sent in advance, which reduces callbacks and increases throughput times.