Voice AI im Service Desk

The most powerful AI telephone agent - made in Germany

Increase customer satisfaction.

No lost calls, highest case completion rate.

Intelligent, natural and in real time - fully digitize phone calls with the SmartOffice.

Reduce costs.

SUSI&James setzt die Lösung über virtuelle Agenten um, die nahtlos in verschiedene Kommunikationskanäle wie Telefon, SMS, Chat und Mail integriert werden. Diese KI-gestützten Agenten führen natürliche Dialoge auf Basis von Large Language Modellen, um Anfragen effizient zu beantworten oder zu bearbeiten.

Diese Technologie gewährleistet, dass Kundenanfragen schnell, effizient und rund um die Uhr bearbeitet werden, während menschliche Agenten sich auf komplexere Aufgaben konzentrieren können.

Funktionen der virtuellen Agenten:

Fallabschließende Bearbeitung: Routineanfragen werden vollständig automatisiert gelöst.
Lückenlose Dokumentation: Jede Interaktion wird präzise erfasst, um Transparenz und Nachvollziehbarkeit sicherzustellen.
24/7 Verfügbarkeit: Unsere Agenten stehen rund um die Uhr zur Verfügung, unabhängig von Arbeitszeiten.
Mehrsprachigkeit: Sie agieren in mehreren Sprachen und decken so globalen Support ab.
Weiterleitung komplexer Anfragen: Bei Bedarf werden qualifizierte Tickets direkt an menschliche Agenten weitergeleitet.

daily AI-led calls

0 +

Voice-AIs in use

0 +

Availability

0 %

Faster case handling

0 x

Allround communication solution

Cross-industry process and dialog library available.

Symbiosis

Humans and AI work hand in hand in your company.

Natural Conversation

Fluent dialog in natural language - multilingual.

Highest case completion rate

Maximum relief through seamless integration into your systems.

Best user experience

Use of predictive & generative AI and language context optimization.

Maximum security

Certified standards for data and information security, data protection.

Simple connection

Plug & Play, no IT project, only telephone forwarding required.

Fully customizable

Every word, every workflow, every process can be customized in seconds.

Allround communication solution

Cross-industry process and dialog library available.

Symbiosis

Humans and AI work hand in hand in your company.

Best user experience

Einsatz von Sprachkontextoptimierung, prädiktiver & generativer KI.

Maximum security

Zertifizierte Standards für Datenschutz, Daten- und Informationssicherheit.

Natural Conversation

Fluent dialog in natural language - multilingual.

Highest case completion rate

Maximum relief through seamless integration into your systems.

Simple connection

Plug & Play, no IT project, only telephone forwarding required.

Fully customizable

Every word, every workflow, every process can be customized in seconds.

"SUSI has become an indispensable digital employee at our 13 locations. We were faced with the challenge of not being able to answer all telephone inquiries at peak times. With SUSI, we are able to take care of all contacts with the necessary time and attention. Thanks to SUSI, we no longer lose any calls.

"We are very happy to have SUSI in use with us. It's fascinating to watch SUSI-KI become smarter and better at integrating with our business processes. It understands and processes our clients' concerns so well that we plan to incorporate it into even more areas of our firm in the future."

"Our customers expect the highest standards of service from us. These expectations also include 24/7 availability at reception. If we are not available, SUSI steps in and takes care of the caller's initial questions and concerns. More complex, consultation-intensive issues can be dealt with quickly by the team thanks to the information gathered in advance. It's nice to know that SUSI has our backs."

"At our car dealership Heidenreich, we have decided to be available for our customers around the clock. However, this would not be possible with our team alone. We are glad that our digital employee Anna is actively supporting us with an extended call answering service and is already collecting information in the calls in advance."

Customer voices

„SUSI ist an unseren 13 Standorten als Digitale Mitarbeiterin nicht mehr wegzudenken. Wir standen vor der Herausforderung, dass wir zu Spitzenzeiten nicht alle telefonischen Anfragen entgegennehmen konnten. Mit SUSI können wir alle Kontakte mit der nötigen Zeit und Aufmerksamkeit betreuen zu können. Dank SUSI geht uns kein Anruf mehr verloren.

Sebastian Lange – Head of IT & Customer Callcenter, Renault Retail Group

These companies put their trust in us

Demo - Autohaus

Testen Sie unser System und buchen Sie beispielsweise einen Reifenwechseltermin.

Folgende Beispielsätze können Sie verwenden:

Demo - 2

Testen Sie unser System und lassen Sie sich zu einem Produkt beraten.

Folgende Beispielsätze können Sie verwenden:

Use Cases

Car trade

Permanent Availability

Our AI - which goes by the name of Zoe at the Renault Retail Group - starts in the contact center. Zoe handles the telephone call overflow and takes up the relevant request in dialog with customers.

Learn more about the case

Hotel & Catering

the guest in focus

The hotel's employees are relieved by our AI taking over the telephone calls and can now devote themselves more intensively to the guests in the hotel.

Learn more about the case

Legal representations

Minimize processing times

In law firms, the volume of telephone calls often exceeds the capacity of the secretariat, especially at peak times. Our AI solution, the digital employee SUSI, supports the secretariat by taking over calls and classifying them according to topic. SUSI asks specific queries, answers questions directly and forwards summaries with file numbers to the relevant department or legal representation. In addition, SUSI informs callers about documents to be sent in advance, which reduces callbacks and increases throughput times.

Learn more about the case

Public utilities & public companies

Defy seasonal events

Das Energieversorgungsgeschäft unterliegt starken saisonalen Schwankungen und hohen Kundenaufkommen bei Preiserhöhungen oder Rechnungsänderungen. Unsere KI-Lösung, die Digitale Mitarbeiterin SUSI, entlastet das Servicepersonal durch die Übernahme von Anrufen und die fallabschließende Bearbeitung von Anliegen wie Zählerständen und Rechnungsänderungen. Bei dringenden Problemen wie Gasstörungen leitet SUSI Anrufe direkt zur Störmeldezentrale weiter. So können Mitarbeitende mehr Zeit in die persönliche Betreuung der KundInnen investieren.

Learn more about the case

Ready to intergrate our Voice AI? We'll show you your SmartOffice.

In only 4 steps to your digital employee - this is how:

step

Kick-off

During an initial introductory meeting, we will discuss the requirements that your personal digital assistant should have, basic questions and the concerns that most callers have. We will also introduce you to SmartOffice in general so that you can gain an insight into our application.

step

Customizing

Our developers implement the requirements agreed in the kick-off meeting, personalize the SmartOffice and feed it with knowledge about your subject area.

step

Go-Live

We will introduce you to your SmartOffice, take you on a short tour of all the functions and provide you with the access data. Our team of experts is always on hand to advise you and will be happy to help you create your dialog. Our experts will then connect SmartOffice to your infrastructure and the go-live can begin.

step

Feedback

We are also available to advise you at any time after the go-live. Do you need new subject areas? Is your current call volume not sufficient? Are your customers having difficulties accepting the AI-based telephony solution? Our team will continue to take care of all your concerns.

SUSI&James Newsletter

Be informed once a quarter about product developments, relaunches, events and much more!

Your contact

Jannis Marlafekas

Sales Manager

+49 171 12 54 668

jannis.marlafekas@susiandjames.com

jannis.marlafekas@ susiandjames.com

Arrange meeting

Portfolio

Voice AI im Service Desk

The most powerful AI telephone agent - made in Germany

Increase customer satisfaction.

No lost calls, highest case completion rate.

Intelligent, natural and in real time - fully digitize phone calls with the SmartOffice.

Reduce costs.

Allround communication solution

Symbiosis

Natural Conversation

Highest case completion rate

Best user experience

Maximum security

Simple connection

Fully customizable

Allround communication solution

Symbiosis

Best user experience

Maximum security

Natural Conversation

Highest case completion rate

Simple connection

Fully customizable

Customer voices

These companies put their trust in us

Demo - Autohaus

Demo - 2

Use Cases

Car trade

Hotel & Catering

Legal representations

Public utilities & public companies

Ready to intergrate our Voice AI? We'll show you your SmartOffice.

In only 4 steps to your digital employee - this is how:

SUSI&James Newsletter

Your contact

Jannis Marlafekas

Wir sind für Sie da!

Contact

E-Mail

Live Chat

Häufige Fragen