Tire & Auto Service
Our client in the tire and auto service industry sells tires through online platforms operated by affiliated companies or third-party providers. The details of the orders placed were forwarded to our client via email. Employees then entered the customer and order data into their own systems and initiated the necessary follow-up processes, such as invoicing.
The relevant information was then forwarded to our client’s call center, which contacted the buyers by phone to schedule an installation appointment. Overall, this process was prone to errors, costly, and often took several days before the products were shipped to the buyers and an appointment was scheduled.
The SUSI&James solution extracts and validates all necessary data from the data transmission, creates the order fully automatically, and generates the corresponding invoices. This process occurs instantly and requires no human intervention. At the same time, the AI checks the availability and delivery time of the ordered products, reconciles this with existing workshop capacities, and independently contacts the buyer to schedule an installation appointment.
As a result, the turnaround time for the process—from order placement to scheduling an appointment—has been reduced from several days to just a few minutes. This eases the workload on our client’s staff and is perceived by end customers as an innovative service that the competition cannot match.
