FAQ

Security is our core priority. We are TISAX certified, which is the gold standard for AI in the automotive industry. All data processing is GDPR-compliant and hosted on local German servers, providing the highest level of enterprise AI security available today.

Yes. Whether you need a turnkey solution like SmartOffice for Voice AI or complex AI Projects for backend digitalization, our team provides end-to-end AI integration services tailored to your existing software ecosystem.

Most companies suffer from "feature bloat." Our AI Consulting services ensure you only pay for the AI Automation you actually need. We help you build a roadmap for digital transformation that guarantees a high ROI and avoids unnecessary technical debt.

Yes. With our history of working with giants like Mercedes-Benz and Porsche, we offer specialized expertise in automotive testing and secure communication workflows that meet the industry's specific regulatory requirements.

In many cases, within a few days—our standard dialogs make it particularly quick.

No. SmartOffice communicates with your existing infrastructure—cloud-based, flexible, and without any technical headaches.

Of course. In the larger packages, it is directly connected to your systems – then it plans right along with you.

We take data protection very seriously – everything runs in compliance with GDPR, on German servers, with the highest security standards.

SUSI is flexible – new functions, integrations, or dialogs can be added at any time.

Knowledge is treated as an operational asset. The system is designed to support workflows, ensure consistency across teams, and prevent actions based on outdated or invalid documentation.

The system only delivers answers when high-relevance, approved knowledge is available. If confidence is below the defined threshold, it explicitly states that no reliable answer can be provided instead of guessing.

Unlike keyword-based search or generic chatbots, the system evaluates meaning, context, and intent. Every answer is grounded in verified sources and designed for operational use—not probability-based text generation.

Yes. The platform is designed to integrate seamlessly with existing document repositories and collaboration tools such as SharePoint, Teams, or Jira—without requiring major infrastructure changes.

Yes. Our expertise originated in high-complexity manufacturing environments, but the underlying automation principles apply across the entire enterprise — from supply chain and operations to HR, finance, and service processes.

No. While we specialize in AI-driven automation, not every challenge requires artificial intelligence. We select the most effective technology for your use case — whether that involves AI agents, advanced algorithms, rule-based automation, or system integration. Our focus is measurable operational improvement, not technology hype.

Our solutions are designed to integrate seamlessly into existing IT landscapes. Instead of replacing your ERP, CRM, or production systems, we build intelligent automation layers that connect and optimize them. This minimizes disruption while maximizing scalability and efficiency.

We start with structured AI consulting and process analysis. Together, we identify bottlenecks, manual workloads, and optimization potential. Based on data and business impact, we design a tailored automation architecture aligned with your strategic goals.