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Digital employees make knowledge and processes intelligent

SUSI&James demonstrates how AI-based language and knowledge solutions are revolutionizing everyday work in companies. Whether it's telephone service, test drives, production, or knowledge management – SUSI&James' digital employees reliably handle tasks around the clock and seamlessly integrated into existing systems.

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When the phone no longer rings, but triggers

Hundreds of calls a day, seasonal peaks, impatient customers – for many car dealerships, this is reality during tire-changing season. Every call is important, every contact determines service quality and customer loyalty. At the same time, teams inevitably reach their limits during peak periods. This is precisely where SUSI&James' digital assistants come in.

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SUSI&James presents knowledge management live at IAA Mobility 2025

AI-powered demo linked to the official IAA website shows how knowledge is made available within companies. Munich, September 2025 – The Mannheim-based company SUSI&James was part of the European High Tech Pavilion at IAA Mobility 2025. With a live demo on the topic of enterprise knowledge management, the team demonstrated how digital employees make information available in real time, thus simplifying the daily work of companies.

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Digital employees in action: How SUSI&James makes AI tangible in the smart office, on test tracks and in production.

Since 2015, SUSI&James has been developing intelligent solutions based on artificial intelligence – with a clear focus: to make the everyday operations of companies more efficient, responsive, and user-friendly with the help of digital employees. These digital employees take over tasks that were traditionally performed by humans – whether on the phone, on the test track, or in production.

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FASTER, MORE EFFICIENT, BETTER – How Artificial Intelligence is driving the automotive industry

Artificial intelligence will leave no link in the value chain untouched. Otherwise, the automotive industry will hardly be able to meet the current challenges.

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How artificial intelligence is revolutionizing customer service in companies

Many support and service requests are now handled by phone. Direct communication over the phone allows for faster responses to inquiries: a key task for businesses.

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LLMs are revolutionizing customer contact in companies: Always reachable thanks to Voice AI

In the digital age, constant availability is a crucial competitive advantage. SUSI&James' SmartOffice 3.5 sets new standards for automated customer communication. The digital assistant SUSI reliably handles phone calls, gathers customer information, and processes requests using state-of-the-art AI technologies such as Large Language Models (LLM) and Retrieval-Augmented Generation (RAG).

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Process optimization during seasonal peaks and in everyday life

In times of skilled labor shortages, time for each individual employee becomes increasingly important, yet also scarce, and therefore more valuable. Improving internal processes offers a solution to this problem.

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Voice AI: Always available

Calls outside of business hours or when no employee is available: Customers cannot always be served immediately on the phone. Voice AI can help by clarifying customer concerns, initiating a callback, or even contacting customers directly.

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Voice AI: Always available

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How AI and voice input make test drives safer

A voice-based solution provides live support to test drivers, essentially acting as a digital co-driver. This article explores how an AI application can relieve the driver's workload while simultaneously improving data collection quality and safety.

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Artificial Intelligence: Quite Human

Since ChatGPT, the term Artificial Intelligence (AI) has become ubiquitous. This chatbot can handle complex questions and instructions in written dialogue much like a human. Bots have been used in industry for much longer, primarily taking over time-consuming and monotonous tasks.

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Voice control software for cars

Sprachsteuerung gibt es nicht nur im Handy oder über Amazons Alexa im eigenen Wohnzimmer. Das Start-up SUSI&James baut Sprachsteuerungs-Software für spezielle Anwendungen – egal ob man sie intern im Unternehmen einsetzt, mit ihr in Versicherungen die Fragen der Kunden beantwortet oder aber den Bordcomputer im Auto steuert.

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Telephone availability: Digital employee at Renault Retail

Making car dealerships easily accessible by phone presents a multifaceted challenge: customers call outside of opening hours, our employees are engaged in customer conversations that we don't want to interrupt, and all the lines are busy, says Sebastian Lange, Head of IT and Customer Callcenter at Renault Retail Group.

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Digital staff for the doctor's office

A new patient wants to register, another needs to be called in the waiting room, a third has a question, a prescription needs to be printed – and then the phone rings. For doctors' offices, being available by phone in their daily operations often presents a major challenge.

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For SUSI & James, confidentiality, availability and integrity of information are of high value.

We have implemented comprehensive measures to protect sensitive information. In doing so, we adhere to the information security questionnaire of the German Association of the Automotive Industry (VDA ISA). The ENX Association, through TISAX (Trusted Information Security Assessment Exchange), supports the VDA in promoting the common acceptance of information security assessments within the automotive industry. The assessment was conducted by an audit provider. The results are available exclusively via the ENX portal: https://enx.com/en-US/TISAX/

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German Startup Cup competition: Germany's five best tech startups

We were among the top 50 startups in Germany and secured the German Startup Cup in the "Organizational Intelligence" category! The event was sponsored and organized by the Society for the Promotion of Research Transfer (GFFT), Lufthansa AG, and the German Research Center for Artificial Intelligence (DFKI). We are delighted with the positive market response and look forward to collaborating with new customers and exciting projects.

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More startups, more partners: Startup Autobahn launches second program

28 startups fill the second cohort of the Stuttgart-based innovation platform. Porsche has now joined the ranks of established companies. Just under a week after the conclusion of its first program, Startup Autobahn has announced the participants of its second cohort. The innovation and collaboration platform between established companies and startups has more than doubled its class size. With 28 startups, the Daimler-founded accelerator is currently the most comprehensive mobility program for startups in Germany.

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Porsche relies on innovation

Porsche is investing to further increase its innovative strength and drive digital transformation: In the first phase of Startup Autobahn for the sports car manufacturer, the company has successfully completed 14 pilot projects with start-ups.

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Susi always listens and never sleeps.

Das KI-Unternehmen SUSI&James kommt aus der Industrie, zielt jetzt aber auf Arztpraxen und Autohäuser. Denn die Mannheimer vertrauen ihrer Sprachassistentin.

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If the car manual listens and answers

Reading the owner's manual isn't exactly a driver's favorite pastime. It can take a while to find the pages on the desired topic. However, it's significantly easier when, as is increasingly common, the manual is available as an app for smartphones or tablets.

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We warmly welcome Marcel Martini to the management team.

Marcel Martini, formerly a director at Formel D, has been supporting us as managing director since January 2021. We look forward to the collaboration and strengthening the team. Automobilwoche published an article about this.

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Mannheim-based start-up: Digital assistant SUSI calls patients

AI-powered outbound telephony has the potential to relieve a large number of people in companies or practices by automatically handling recurring outgoing calls with our digital assistant, Susi. Examples include appointment reminders, scheduling appointments, order confirmations, quotes, surveys, and much more. The Mannheim Morning has published an article about this.

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The start-up combines speech recognition, artificial intelligence, and experts in the background.

Das Team des Mannheimer Start-ups SUSI&James will Sprachsteuerungen intelligenter machen. Zu diesem Zweck arbeiten dort Roboter beziehungsweise KI-Systeme und Menschen eng zusammen.

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Startup Susi&James develops the learning language robot

Voice control is considered the future of human-machine communication. The automotive industry has been working on it for a long time – with limited success.

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Susi & James: Artificial Intelligence for the Automotive Industry

Die schlaue Sprachassistentin des Start-ups SUSI&James haben schon Premiumhersteller wie Porsche oder Daimler in Projekten eingesetzt. Die Mannheimer wollen jetzt mit einem neuen Produkt in die Breite – und vor allem auch den Mittelstand digitalisieren.

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SUSI&James

SUSI&James was once again part of the IAA motor show, this year in a new edition: IAA Mobility. Topics such as alternative mobility solutions, technology support, digitalization, and autonomous driving were represented at all the booths. SUSI&James was at one of the booths and introduced its digital assistant, SUSI.

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High-tech start-up SUSI&James uses artificial intelligence to automate recurring processes.

The Mannheim-based startup SUSI&James is making artificial intelligence accessible to all companies. "We are convinced that AI will have a massive impact on the economy and societal habits. It is crucial to recognize this change early on and gain a competitive advantage," says founder Dr. Jonas Moßler. "We are already working for Porsche, Daimler, the ADAC, and other well-known brands."

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