Stop losing
business to the
waiting loops.

Skalieren Sie Ihre Abläufe mit SmartOffice "Spark", der führenden Lösung für KI-gestützte Anrufautomatisierung. Setzen Sie einen spezialisierten KI-Telefonassistenten ein, der wie ein echter Digitaler Mitarbeiter arbeitet – und weit mehr kann, als nur Anrufe entgegenzunehmen. Unsere Technologie kombiniert Voice AI mit tief integrierter Prozessautomatisierung, um Routineaufgaben wie Terminbuchungen, Service-Tickets oder technische Erstdiagnosen automatisch zu erledigen. Ob im Autohaus, Servicebetrieb oder IT-Support – unsere KI-Automatisierung im Kundenservice sorgt dafür, dass jeder Anruf sofort und natürlich beantwortet wird. So verwandeln Sie Ihre Kommunikation in eine 24/7 verfügbare Produktivitätsmaschine.

JETZT SPARK LIVE ERLEBEN

0

Daily digitized
Calls

0

SUSI&James
employees

0

Digital employees
in action

0

Savings
potential

Sounds good?

Dann lassen Sie uns gemeinsam identifizieren, wie Spark in Ihrem Unternehmen zum Einsatz kommen kann.

ERLEBEN SIE SPARK

The journey from a
missed call to a resolved case.

Nahtlose Anrufannahme

Seamless Interception

Spark übernimmt eingehende Anrufe sofort und ohne Warteschleifen – jeder Kunde wird direkt betreut.

Intelligente Gesprächsführung

Intelligent Interaction

Thanks to speech-to-text-to-speech (STTS) and speech-to-speech (STS), SUSI conducts a natural, multilingual dialogue. The AI ​​recognizes the caller's intent – ​​whether booking an appointment, reporting a fault, or checking order status – and responds accordingly.

Aktionen & Systemintegration

Action & Integration

Anfragen werden nicht nur beantwortet – Spark führt direkt Aktionen aus und integriert sich in Ihre bestehenden Systeme.

Built-in intelligence to handle
the heavy lifting

Image

Autonomous booking & scheduling your AI Voice

Assistant manages your schedule with professional precision. By synchronizing directly with your internal systems, the agent identifies available slots, suggests alternatives, and manages the entire reservation process ensuring your books are full without manual intervention.

Advanced intent & content recognition

Experience a digital assistant that truly understands your inquiries. Our voice AI recognizes complex issues, understands the context of conversations, and ensures that every call is handled accurately and professionally.

Multilingual global customer service

Deliver a local service experience on a global scale. Our AI-powered call automation enables natural conversations in multiple languages and builds trust with your customers worldwide.

Integrated knowledge access powered

Thanks to the integration of knowledge management,  your AI agent can access internal documentation, databases, and knowledge systems. This enables it to provide accurate, expert answers in real time based on your company’s entire body of knowledge.

Turning enterprise knowledge
into actionable intelligence

Semantic Search

Ask questions in natural language and receive precise, context-sensitive answers instead of just a list of documents. Our AI agents understand business contexts and find relevant information instantly, even when it's scattered across different systems, files, and tools.

Onboarding Support

Turn internal know-how into a scalable company asset. New employees receive guided access to documented processes, policies, and best practices thereby shortening onboarding times and reducing dependence on individuals.

WHY IT MATTERS
“When knowledge is documented, structured, and accessible, your teams move faster, make fewer mistakes, and scale without friction unlocking real ROI from your digital and AI initiatives.”
enterprise

Efficiency you can
measure.

Visible results

100%

Availability

Never miss a customer call again.

40%

Cost Reduction

Lower your "Cost Per Lead" by automating routine intake.

0s

Wait Time

Boost NPS scores by providing instant gratification.

Choose your growth tier

Starter:

Perfect for small offices needing 24/7 call overflow and basic FAQ handling.

Business:

Ideal for growing teams requiring full CRM integration and automated appointment booking.

Enterprise:

For high-volume contact centers needing custom workflows, advanced LLM training, and dedicated support.

Listen to it

Spark nimmt einen eingehenden Anruf entgegen und unterstützt den Anrufer schnell, freundlich und zuverlässig. Das Beispiel zeigt, wie einfach ein typischer Prozess – etwa die Terminvereinbarung für einen Reifenwechsel – vollständig automatisiert abläuft.

Sounds good?

Then let’s find out together what the SmartOffice can do for your company.

SCHEDULE AN APPOINTMENT

Industry-specific use cases

Automotive excellence with Renault Retail Group

Renault Retail Group: 100% Availability with AI Agent "Zoe" Renault Retail Group eliminated missed leads across its dealerships by deploying Zoe, a specialized AI Voice Assistant. In the high-stakes environment of car sales, where every phone call represents a potential buyer, Zoe ensures that no inquiry goes unanswered even outside of opening hours or during peak showroom times. By managing call overflows and after-hours inquiries autonomously, Zoe ensures that every customer is greeted instantly, protecting valuable sales opportunities without the need for additional human resources.

Learn more

AI-powered patient intake & practice relief

The medical practice of Dr. Eckermann and Bauer has transformed its patient communication by deploying the AI Agent SUSI to manage hundreds of daily calls. In an environment where every call could be an urgent health concern, SUSI ensures that the practice is always reachable, even during peak hours or extraordinary times of high demand. By capturing and structuring patient concerns autonomously, SUSI provides significant added value, allowing medical staff to focus on patient care while maintaining a "great feeling" of constant availability for the community.

Learn more

AI-driven front desk relief & guest service optimization

The hotel and hospitality industry is increasingly turning to Susi&James to solve the dual challenges of acute staffing shortages and high volumes of guest inquiries. By deploying our SmartOffice AI Agents to manage telephone traffic, hotels ensure that every potential guest is greeted instantly, regardless of how busy the front desk may be. This "Digital Employee" handles everything from initial inquiries to case-closing processing, allowing the on-site team to step away from the ringing phone and dedicate their full, uninterrupted attention to the guests standing right in front of them.

Learn more

Scalable customer support for municipal utilities

Municipal utilities and public enterprises often face extreme, cyclical surges in customer inquiries driven by price adjustments, annual billing, or new energy regulations. In an era of skilled labor shortages, these "peak waves" can overwhelm even the most robust service teams. The SmartOffice and the AI Agent SUSI provide a high-reliability buffer by managing call overflows and executing end-to-end processing for routine tasks like meter readings or payment adjustments. By autonomously handling high-volume administrative requests and instantly routing emergencies like gas leaks, SUSI ensures that public enterprises remain 100% reachable while freeing up human experts for complex, high-priority consultations.

Learn more

Intelligent legal intake & secretarial relief

Legal Services: 100% client accessibility & automated intake for law firms Susi & James has solved the challenge of fluctuating call volumes in the legal sector by deploying the AI Agent SUSI to support overburdened secretarial teams. In an industry where a missed call can mean a missed case, SUSI ensures that every client is heard, even during unpredictable peak times. By autonomously classifying legal inquiries, asking targeted follow-up questions and extracting critical data like file numbers, the AI provides a complete, structured briefing to the legal representative. This eliminates manual notetaking and reduces redundant callbacks, allowing legal professionals to focus on casework while maintaining a high-standard client experience.

Learn more

Any questions?
We have the answers.

Hier finden Sie die am häufigsten gestellten Fragen über Spark- kurz, klar und auf den Punkt gebracht.

Wie schnell kann ich mit Spark starten?

In many cases, within a few days our standard dialogs make it particularly quick.

Do I need a special telephone system or software?

Nein. Spark arbeitet mit Ihrer bestehenden Infrastruktur und lässt sich flexibel in Cloud- und Telefonsysteme integrieren.

Can SUSI also enter appointments or pass on information?

Of course. In the larger packages, it is directly connected to your systems then it plans right along with you.

How secure is the whole thing in terms of data protection?

We take data protection very seriously everything runs in compliance with GDPR, on German servers, with the highest security standards.

What if my requirements change later?

Spark ist flexibel aufgebaut. Neue Funktionen, Integrationen oder Dialoge können jederzeit ergänzt werden.

WordPress Cookie Notice by Real Cookie Banner