AI
in logistics

The logistics industry has been undergoing major change for some time now. Digitization and AI in logistics are necessary for the transparency and control of increasingly complex and interlinked logistics dependencies.

Companies in the automotive and industrial sectors, particularly in departments with complex processes and high communication demands, are increasingly seeking support for automation and optimization. Cross-departmental implementation of additional tools and systems often provides only limited assistance in these situations. Our AI offers a fast and simple solution with significant added value, as it partially or completely automates repetitive, manual tasks and communication across various channels. Consequently, human employees can finally focus on value-adding tasks and achieve KPIs quickly. As a welcome side effect, this also leads to increased workload, greater employee satisfaction, and boosted motivation.

Our value proposition

Accelerated processes

Reduced communication effort

Reduces repeatability

Better document management

Higher quality and standardization

Constant availability

Easy to integrate

Cost-saving

Use cases of our AI in logistics

AI-enabled technical support for smart intralogistics

MFI Innovations: Eliminating Industrial Downtime with 24/7 AI Support. MFI Innovations has strengthened its mission-critical intralogistics services by integrating our SmartOffice into its technical support ecosystem. In an industry where supply chain delays or warehouse outages can cost thousands per minute, MFI ensures its industrial customers are never without a point of contact. By using an AI-powered telephone service to handle technical inquiries, MFI captures critical error codes and diagnostic data, even when human specialists are busy. This proactive data collection allows engineers to be ready with a solution on the first call, drastically reducing downtime and protecting the efficiency of global supply chains.

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Synchronized supply chain recovery

Logistics and Supply Chain: 24/7 Reliability Thanks to AI-Powered Incident Management. Susi & James has revolutionized the stability of modern supply chains by deploying an AI agent capable of handling disruptions in real time. [MH1.1] Recognizing that even "zero-defect" strategies have unavoidable hurdles, Susi & James utilizes natural conversational AI to capture, document, and resolve logistical issues as soon as they occur. By automating responses to delivery delays, transport damage, and inventory shortages, the AI ensures complete transparency and immediate workflow execution, preventing minor disruptions from escalating into costly system outages.

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Automated Additive Manufacturing assessment

SUSI&James develops and implements AI systems that are at the plateau of productivity where technologies deliver demonstrable, repeatable, and scalable added value in real-world applications. Our hybrid architecture combines adaptive intelligence with deterministic process logic, ensuring stability, traceability, and seamless integration with existing enterprise systems.

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AI-supported transformation of spare parts supply (from inventory to demand-driven provision)

Aftersales & Manufacturing: On-Demand Spare Parts via AI-Driven Rapid Manufacturing Susi & James is transforming the traditional "Batch & Queue" spare parts model into a high-efficiency, single-piece process. By integrating AI to manage Rapid Manufacturing Portfolios, companies no longer need to rely on expensive small-series production or high storage costs for discontinued items. Our digital employee, SUSI, automatically evaluates parts for technical feasibility and economic viability, allowing for "one-click" ordering of single components exactly when and where they are needed. This eliminates complex logistics and ensures customers stay mobile without waiting weeks for legacy parts.

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