AI in logistics

The logistics industry has been undergoing a major transformation for some time. Digitization and AI in logistics are required for transparency and control of the increasingly complex and interlinked logistical dependencies. 

Companies in the automotive sector and industry rely on support for automation and optimization, especially in departments with complex processes and a high communication effort. A cross-departmental implementation of additional tools and systems can often only help to a limited extent here. Our AI offers a fast and simple solution with high added value, as it takes over repetitive, manual tasks as well as communication on diverse channels partially or completely. Consequently, a focus of human employees on value-adding tasks & the fast achievement of KPIs is finally possible. A nice side effect is the personal relief, satisfaction and increase in motivation of the employees. 

Our value proposition

Accelerated
Processes
Higher quality and standardization
Reduced
Communication-
expense
Permanent
Availability
Reduces repeat errors
Simply
Integrable
Better
Document management
Cost-saving

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Use Cases of our AI in Logistics

Smart Office supports intralogistics

Nowadays, smart intralogistics solutions are indispensable in production and warehousing. Goods flows must be fed efficiently into supply chains and goods must be handled quickly in shipping. Our customer MFI Innovations offers a wide range of individual and complete solutions for this purpose and uses our Smart Office in its telephone service for customers. If a fault occurs at MFI's industrial customers, critical downtimes in intralogistics can occur around the clock. Such failures can be very expensive if support is not available, which is why MFI Innovations offers its customers appropriate service packages to cover the costs in the event of a crisis. If affected companies call MFI's customer service, they can either directly reach a technical expert for service or, if this is not available at the moment, our Smart Office. There, the problem and relevant error codes can be reported immediately so that MFI Innovations can trigger its support process as quickly as possible. With the information already recorded, the technical specialist can immediately get a picture of the situation when it becomes available again, pre-analyze it and, in the best case, present a solution to the company directly during the first callback.

24/7 incident management of the AI

Due to the synchronization of the value creation processes of modern supply chains, interruptions in the regular logistics process are associated with high effort, time losses and consequential costs, often along the entire supply chain up to product delivery. Since interruptions occur again and again despite the 0-defect approach, it is crucial to quickly and comprehensively record problems in order to generate and deploy a solution in a targeted manner and at short notice. This is where our AI comes into its own. At SUSI, problems can be reported 24/7 in a natural dialog. Whether on the phone or via chat, it records the problem, conducts a dynamic error dialog, documents it in the customer system and triggers workflows in real time. This allows, for example, delivery delays to be taken into account transparently and automatically, the process to be set in motion automatically in the event of transport damage, or shortfalls to be reported and compensated for. In the process, problem reporting is fast and uncomplicated, the data is complete and - because SUSI is always in use - it absolutely reliably shortens or avoids the duration of harmful special processes.

Digital Warehouse

Manufacturing companies often face the challenge of having to continue to provide spare parts for models that have already been discontinued in aftersales. These are often no longer available as stock after a few years and have long delivery times in conventional production. Conventional production is also usually only practical in large batch sizes, which on the one hand contradicts the actual demand and on the other hand generates high costs for repackaging and storage of the now surplus spare parts.

Shipping spare parts to workshops is also usually expensive and tedious. Alternatively, companies can commission decentralized 3D printing service providers with the production and thus provide their spare parts cost-efficiently, quickly, and at the place of need. However, this often lacks the necessary technical know-how for 3D printing (additive manufacturing) itself. Which parts can be printed using additive manufacturing to meet requirements? How should the print be parameterized for the best possible result? When does 3D printing make economic sense?

SUSI&James has developed a solution for this with a manufacturing and 3D printing experienced group: The digital employee SUSI evaluates parts for their technical feasibility and the economic sense for the conversion to additive manufacturing. The solution can also be used to order additional services, e.g. for part individualization, texturing or the digitization and conversion of technical drawings into 3D models.

Somit können Drittunternehmen nun von dem Know-How und qualifizierten Netzwerk von 3D-Druckdienstleistenden unseres Kunden profitieren und sich auf ihr eigentliches Kerngeschäft im Aftersales konzentrieren.

Supply Chain Disruption

(Production) companies provide spare or additional parts even after the end of the regular manufacturing period of a product. The supply of parts is usually ensured by companies supplying spare parts, which produce parts at significantly higher costs than in series production, with long lead times and in medium quantities. This results in negative effects for the company in aftersales. If a component has to be remanufactured when needed, this usually takes several weeks. Customers who cannot use their products during this time change their opinion of the manufacturing brand for the worse. Once the parts have been produced, the parts shipped by the spare parts supplier are repackaged - so that the parts can be used individually - and put into storage. The additional effort and capital tied up in this process creates personnel and management overhead and reduces the company's bottom line. Our rapid manufacturing portfolio management system enables the continuous transition from batch & queue to single-piece process. By continuously matching requirements, drawing data and specifications in existing systems, the entire manufactured parts portfolio is captured and its production requirements are matched with existing and upcoming rapid manufacturing capabilities. In this way, our AI builds an ever-growing number of options to produce parts in rapid manufacturing - at the required time, in the required quantity with the required quality - ideally locally at the point of need. In concrete application, this means: Purchasers now have the option to order one component rather than 5000 when needed. The costs are transparent in advance, and the order is placed via "one-click" in the system. Repackaging, complex logistical supply chains and warehousing are eliminated. The supply process for customers is reduced to the shortest possible time and the costs are considerably lower than with a "classic" spare parts supply.

References

Your contact persons

Dr. Alexander Fischer

Head of Research & Strategic Projects

Thomas Ohde

Director (Automotive-) Industry

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