Industrie & Logistik
Because the value-added processes of modern supply chains are synchronized, disruptions to normal logistics operations result in significant costs, lost time, and consequential expenses—often extending throughout the entire supply chain all the way to product delivery. Since disruptions occur time and again despite a zero-defect approach, it is crucial to identify problems quickly and comprehensively in order to generate a targeted solution in the short term and put it into practice.
This is where our AI really shines. With SUSI, issues can be reported 24/7 through natural conversation. Whether by phone or chat, it identifies the problem, conducts a dynamic troubleshooting dialogue, documents the issue in the customer system, and triggers workflows in real time. As a result, delivery delays are transparently and automatically accounted for, the process for handling shipping damage is automatically initiated, and short shipments are reported and reconciled.
Reporting issues is quick and easy, the data is complete, and—because SUSI is always running—it reliably shortens or completely prevents the duration of harmful special processes.
