Automotive excellence with Renault Retail Group

The challenge:Dealerships face constant pressure to maintain high telephone accessibility. Busy showroom floors often lead to missed calls, lost leads, and interrupted customer consultations, especially during peak hours or when all lines are busy. For a premium brand like Renault, a missed call isn't just a technical failure; it’s a lost sales opportunity and a diminished customer experience.

The Solution:Renault deployed "Zoe," a specialized AI Agent powered by Susi & James. Zoe doesn’t just "catch" calls; she acts as a Digital Employee that:

Conducts intelligent dialogues: Uses natural language to understand specific customer intents—from new car interest to urgent service inquiries.

Conducts intelligent dialogues: Uses natural language to understand specific customer intents—from new car interest to urgent service inquiries.

Automates data triage: The system’s AI records the customer's concern and seamlessly syncs it with the correct department (Sales, Service or Parts) for immediate follow-up.

Protects in-person consultations: Allows showroom employees to stay focused on the customers physically present in the dealership without being distracted by a ringing phone.

The result: A significant boost in lead capture and customer satisfaction. By reducing the time until problem resolution and providing relief for the staff, Zoe has transformed the dealership’s accessibility. The Renault Retail Group now benefits from faster processing of concerns and superior customer experience, all achieved while reducing the overall workload on the dealership team.