Integrity by Design:
We prioritize data security and ethical AI development above all else. If it isn't secure, it isn't SUSI&James.
A Decade of Experience.
A Future Without Limits.
In 2015, long before "AI" became a global buzzword, Susi&James was founded with a singular vision: to bridge the gap between human potential and digital precision. We recognized that the future of business wouldn't be built on static software, but on Digital Employees that could think, talk, and act alongside their human counterparts.
The Mission
Our mission is to empower enterprises to scale without complexity. By combining strategic AI consulting with bespoke engineering, we turn fragmented data into "Instant Wisdom" and manual communication into automated excellence. We don't just build technology; we build the infrastructure for the next era of work.
REQUEST AI CONSULTATION
Our path to excellence.
A story of results – not just promises.
Passionate About AI?
Let’s Build the Future
Together.
We are always looking for bold thinkers, ethical engineers, and strategic minds. Help us redefine the boundaries of human-AI collaboration.
Shape the Future With Us
German Engineering Excellence.
Sovereign European Security.
At SUSI&James, "Made in Germany" is more than a location it is a commitment to precision.
We combine the world-class tradition of German software engineering with a "Security-First" architecture.
By maintaining TISAX certification and hosting exclusively on EU servers, we provide AI solutions that meet the
most rigorous compliance demands of global leaders.
Wir verbinden die Tradition deutscher Softwareentwicklung mit einer Security-First-Architektur. Durch unsere TISAX-Zertifizierung und ausschließlich in der EU gehostete Infrastruktur liefern wir KI-Lösungen, die den strengsten Compliance- und Datenschutzanforderungen internationaler Unternehmen gerecht werden.
Principles That Power the Digital Workforce.
Human-First Automation:
We believe AI should be a tool for empowerment. Our Digital Employees are designed to liberate humans from the mundane, not to replace the human touch.
Radical Transparency:
From our technical architecture to our delivery process, we believe in “No Feature Bloat.” We focus on what truly matters about building exactly what your business needs to grow, nothing more and nothing less.
Operational Excellence:
Since 2015, our focus has been on reliability. We build systems that work under pressure, at scale, 24/7.
One Partner. | Three Pillars. | Infinite Scalability.
We understand that every business is at a different stage of its AI journey. That’s why we’ve structured our expertise into three interconnected pillars designed to support you from initial concept to global rollout.
BUSINESS PROJECT
Bespoke Projects:
Custom-engineered AI applications and Knowledge Management hubs for complex, industry-specific challenges.
AI CONSULTING
AI Consulting:
Strategic roadmapping to identify your highest-ROI opportunities.
SMART OFFICE
SmartOffice Products:
Turnkey, AI Agents for immediate operational relief.
Meet the Visionaries.
Our team is a blend of seasoned consultants, high-performance engineers, and creative strategists dedicated to making AI accessible and ethical for the German and Global markets.
Marcel Martini
| CEO
Marcel Martini is CEO and Managing Director of SUSI&James, a role he has held since 2021. He brings more than 18 years of international leadership experience in the automotive and IT sectors, covering areas such as engineering, aftersales, quality, and digital solutions.
With a background in physics and a specialization in nichtlineare Zeitreihenprognose He combines sound analytical expertise with a strong entrepreneurial understanding. Marcel Martini is considered a driver of efficient and scalable processes and a key interface between Engineering, IT and (after) sales.
His leadership approach balances strategic vision with operational excellence and is guided by a strong values- and strengths-based mindset.
Julian Gerhard
| CTO
Julian Gerhard is Chief Technology Officer at SUSI&James and heads the Innovation department, in which the technological development of the company's AI solutions is advanced from idea to market maturity.
He studied Computer Science and Computational Linguistics at the University of Heidelberg with emphasis on Artificial Intelligence and Natural Language Processing (NLP).
With extensive experience in the field Conversational AI and Generative AI Julian Gerhard has founded several technology-driven companies and combines in-depth technical expertise with a strong understanding of products. He is responsible for the strategic and operational development of scalable AI platforms, particularly in the industrial sector. B2B and B2C environment.
His work combines cutting-edge research, agile development methods and practical applications, enabling intuitive and human-centered solutions. Human-machine interactions.
Thomas Ohde
Managing Director “Operations”
Thomas Ohde is Managing Director of Operations at SUSI&James and is responsible for operational excellence, process optimization, and scalable delivery structures.
He holds a degree in industrial engineering and has more than 15 years of experience in the automotive industry, including in the areas of Special machine construction, production, quality, after-sales, as well as process training and analysis..
As a certified VDA 6.3 Auditor and expert for Lean Management Thomas Ohde has led national and international transformation and optimization programs, including supplier development initiatives and global PMO structures.
His focus is on increasing efficiency, ensuring quality standards, and translating strategic goals into robust, operationally feasible processes.
Torsten Lenz
| Senior Sales Manager
Torsten Lenz has been Senior Sales Manager at SUSI&James since March 2025. He has an academic background in Automotive engineering and business administration with a focus on business development and brings more than four decades of experience in the automotive industry – at OEMs, Tier 1 suppliers and in the automotive trade.
Having held management positions since 1999, Torsten Lenz combines a deep understanding of the market with a strongly solution-oriented approach. His expertise includes Sales, after-sales, logistics, development and quality management.
True to its guiding principle "Simple is sexy" He focuses on clear value propositions, customer-oriented solutions, and sustainable growth in complex market environments.
Alexander Fischer
| Director “Research and Development”
Alexander Fischer is Director of Research and Development at SUSI&James and heads the Research and Development Department the company with a strong focus on technological innovation and excellence.
In this role, he aligns business and technology roadmaps with research activities, patents and strategic partnerships to ensure sustainable and market-relevant innovations.
With a background in scientific research and practice-oriented AI-based software projects Alexander Fischer has extensive experience in the areas of Artificial intelligence, automation and human-machine interaction.
He is responsible for managing complex national and international research initiatives, acquiring public and consortium funding, and translating research results into scalable solutions through close collaboration with Industry and science..
Any questions?
We have the answers.
Here you will find the most frequently asked questions about SmartOffice—short, clear and to the point.
Who is SUSI&James?
SUSI&James is a Mannheim-based AI company founded in 2014 that offers a cross-platform software solution for the adoption and automation of communication-heavy business processes. In doing so, we rely on a combination of an in-house developed technological platform and integrate established partners on the market. The digital employees based on this platform support and relieve our customers in a wide range of industries and business processes.
What does SUSI&James do?
"Unser Ziel ist es, einen unmittelbar spür- und messbaren Mehrwert für unsere KundInnen zu generieren und gleichzeitig die bestmögliche Erfahrung für Nutzer mit KI zu bieten. Somit leisten wir unseren Beitrag zu einem effizienten und zugleich gesunden und motivierenden Arbeitsumfeld." Marcel Martini, Geschäftsführer
What products / solutions do we offer?
SUSI&James offers both standardized product solutions, such as the Smart Office, and customized individual solutions based on our technological platform. In doing so, SUSI&James does not focus on just one technology, but combines several technologies and integrates technologies from other companies in order to be able to map company processes holistically and with little effort. Please feel free to contact us without obligation!
Wer gehört zu unserer Zielgruppe?
Due to the flexibility of our AI platform, our products and solutions can be used in any application. We have been able to successfully implement our solutions in the (automotive) industry as well as in the area of retail and customer service, but also in other industries. we help our customers digitize, automate and optimize any business process.