{"id":17001,"date":"2024-03-25T08:03:38","date_gmt":"2024-03-25T10:03:38","guid":{"rendered":"https:\/\/susiandjames.com\/?p=17001"},"modified":"2024-03-25T08:03:38","modified_gmt":"2024-03-25T10:03:38","slug":"chat-faq-system","status":"publish","type":"post","link":"https:\/\/susiandjames.com\/en\/chat-faq-system\/","title":{"rendered":"Chat FAQ System"},"content":{"rendered":"<h2 class=\"wp-block-heading\">TotalEnergies<\/h2>\n\n\n\n<p>Together with TotalEnergies, we have developed the apprenticing, digital employee \"Elodie\", which offers special customer service. It answers questions about products and services via chat, serves as a navigation aid on the website and accepts feedback from our customers. Elodie is constantly learning and is available around the clock.<\/p>","protected":false},"excerpt":{"rendered":"<p>Gemeinsam mit TotalEnergies haben wir die lernende, Digitale Mitarbeiterin &#8222;Elodie&#8220; entwickelt, die einen besonderen Kundenservice bietet. Sie beantwortet per Chat Fragen zu Produkten und Services, dient als Navigationshilfe auf der Webseite und nimmt Feedback unserer KundInnen entgegen.<\/p>","protected":false},"author":3,"featured_media":11955,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[119],"tags":[52,131,35,53,132,23],"class_list":["post-17001","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-usecases","tag-ai","tag-chat","tag-ki","tag-kuenstliche-intelligenz","tag-navigation","tag-sprachverarbeitung"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chat FAQ-System - Susi &amp; James<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/susiandjames.com\/en\/chat-faq-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chat FAQ-System - Susi &amp; James\" \/>\n<meta property=\"og:description\" content=\"Gemeinsam mit TotalEnergies haben wir die lernende, Digitale Mitarbeiterin &quot;Elodie&quot; entwickelt, die einen besonderen Kundenservice bietet. Sie beantwortet per Chat Fragen zu Produkten und Services, dient als Navigationshilfe auf der Webseite und nimmt Feedback unserer KundInnen entgegen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/susiandjames.com\/en\/chat-faq-system\/\" \/>\n<meta property=\"og:site_name\" content=\"Susi &amp; James\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-25T10:03:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/susiandjames.com\/wp-content\/uploads\/2023\/02\/1555297907.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1233\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"medina\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"medina\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/susiandjames.com\\\/en\\\/chat-faq-system\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/susiandjames.com\\\/en\\\/chat-faq-system\\\/\"},\"author\":{\"name\":\"medina\",\"@id\":\"https:\\\/\\\/susiandjames.com\\\/#\\\/schema\\\/person\\\/50c85b733059f91e9917ed7ceca857fe\"},\"headline\":\"Chat FAQ-System\",\"datePublished\":\"2024-03-25T10:03:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/susiandjames.com\\\/en\\\/chat-faq-system\\\/\"},\"wordCount\":53,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/susiandjames.com\\\/en\\\/chat-faq-system\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/susiandjames.com\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/1555297907.jpg\",\"keywords\":[\"AI\",\"chat\",\"KI\",\"k\u00fcnstliche Intelligenz\",\"navigation\",\"sprachverarbeitung\"],\"articleSection\":[\"Use Cases\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/susiandjames.com\\\/en\\\/chat-faq-system\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/susiandjames.com\\\/en\\\/chat-faq-system\\\/\",\"url\":\"https:\\\/\\\/susiandjames.com\\\/en\\\/chat-faq-system\\\/\",\"name\":\"Chat FAQ-System - Susi &amp; James\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/susiandjames.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/susiandjames.com\\\/en\\\/chat-faq-system\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/susiandjames.com\\\/en\\\/chat-faq-system\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/susiandjames.com\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/1555297907.jpg\",\"datePublished\":\"2024-03-25T10:03:38+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/susiandjames.com\\\/#\\\/schema\\\/person\\\/50c85b733059f91e9917ed7ceca857fe\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/susiandjames.com\\\/en\\\/chat-faq-system\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/susiandjames.com\\\/en\\\/chat-faq-system\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/susiandjames.com\\\/en\\\/chat-faq-system\\\/#primaryimage\",\"url\":\"https:\\\/\\\/susiandjames.com\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/1555297907.jpg\",\"contentUrl\":\"https:\\\/\\\/susiandjames.com\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/1555297907.jpg\",\"width\":1920,\"height\":1233,\"caption\":\"KI Chatbot andere\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/susiandjames.com\\\/en\\\/chat-faq-system\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/susiandjames.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Chat FAQ-System\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/susiandjames.com\\\/#website\",\"url\":\"https:\\\/\\\/susiandjames.com\\\/\",\"name\":\"Susi & James\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/susiandjames.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/susiandjames.com\\\/#\\\/schema\\\/person\\\/50c85b733059f91e9917ed7ceca857fe\",\"name\":\"medina\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/476a057d062d3d593514185f79bb5eb61b26b1cc87748dc372df1b849c8ddb3e?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/476a057d062d3d593514185f79bb5eb61b26b1cc87748dc372df1b849c8ddb3e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/476a057d062d3d593514185f79bb5eb61b26b1cc87748dc372df1b849c8ddb3e?s=96&d=mm&r=g\",\"caption\":\"medina\"},\"url\":\"https:\\\/\\\/susiandjames.com\\\/en\\\/author\\\/medina\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Chat FAQ-System - Susi &amp; James","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/susiandjames.com\/en\/chat-faq-system\/","og_locale":"en_US","og_type":"article","og_title":"Chat FAQ-System - Susi &amp; James","og_description":"Gemeinsam mit TotalEnergies haben wir die lernende, Digitale Mitarbeiterin \"Elodie\" entwickelt, die einen besonderen Kundenservice bietet. Sie beantwortet per Chat Fragen zu Produkten und Services, dient als Navigationshilfe auf der Webseite und nimmt Feedback unserer KundInnen entgegen.","og_url":"https:\/\/susiandjames.com\/en\/chat-faq-system\/","og_site_name":"Susi &amp; James","article_published_time":"2024-03-25T10:03:38+00:00","og_image":[{"width":1920,"height":1233,"url":"https:\/\/susiandjames.com\/wp-content\/uploads\/2023\/02\/1555297907.jpg","type":"image\/jpeg"}],"author":"medina","twitter_card":"summary_large_image","twitter_misc":{"Written by":"medina"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/susiandjames.com\/en\/chat-faq-system\/#article","isPartOf":{"@id":"https:\/\/susiandjames.com\/en\/chat-faq-system\/"},"author":{"name":"medina","@id":"https:\/\/susiandjames.com\/#\/schema\/person\/50c85b733059f91e9917ed7ceca857fe"},"headline":"Chat FAQ-System","datePublished":"2024-03-25T10:03:38+00:00","mainEntityOfPage":{"@id":"https:\/\/susiandjames.com\/en\/chat-faq-system\/"},"wordCount":53,"commentCount":0,"image":{"@id":"https:\/\/susiandjames.com\/en\/chat-faq-system\/#primaryimage"},"thumbnailUrl":"https:\/\/susiandjames.com\/wp-content\/uploads\/2023\/02\/1555297907.jpg","keywords":["AI","chat","KI","k\u00fcnstliche Intelligenz","navigation","sprachverarbeitung"],"articleSection":["Use Cases"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/susiandjames.com\/en\/chat-faq-system\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/susiandjames.com\/en\/chat-faq-system\/","url":"https:\/\/susiandjames.com\/en\/chat-faq-system\/","name":"Chat FAQ-System - Susi &amp; James","isPartOf":{"@id":"https:\/\/susiandjames.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/susiandjames.com\/en\/chat-faq-system\/#primaryimage"},"image":{"@id":"https:\/\/susiandjames.com\/en\/chat-faq-system\/#primaryimage"},"thumbnailUrl":"https:\/\/susiandjames.com\/wp-content\/uploads\/2023\/02\/1555297907.jpg","datePublished":"2024-03-25T10:03:38+00:00","author":{"@id":"https:\/\/susiandjames.com\/#\/schema\/person\/50c85b733059f91e9917ed7ceca857fe"},"breadcrumb":{"@id":"https:\/\/susiandjames.com\/en\/chat-faq-system\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/susiandjames.com\/en\/chat-faq-system\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/susiandjames.com\/en\/chat-faq-system\/#primaryimage","url":"https:\/\/susiandjames.com\/wp-content\/uploads\/2023\/02\/1555297907.jpg","contentUrl":"https:\/\/susiandjames.com\/wp-content\/uploads\/2023\/02\/1555297907.jpg","width":1920,"height":1233,"caption":"KI Chatbot andere"},{"@type":"BreadcrumbList","@id":"https:\/\/susiandjames.com\/en\/chat-faq-system\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/susiandjames.com\/"},{"@type":"ListItem","position":2,"name":"Chat FAQ-System"}]},{"@type":"WebSite","@id":"https:\/\/susiandjames.com\/#website","url":"https:\/\/susiandjames.com\/","name":"Susi & James","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/susiandjames.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/susiandjames.com\/#\/schema\/person\/50c85b733059f91e9917ed7ceca857fe","name":"Medina","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/476a057d062d3d593514185f79bb5eb61b26b1cc87748dc372df1b849c8ddb3e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/476a057d062d3d593514185f79bb5eb61b26b1cc87748dc372df1b849c8ddb3e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/476a057d062d3d593514185f79bb5eb61b26b1cc87748dc372df1b849c8ddb3e?s=96&d=mm&r=g","caption":"medina"},"url":"https:\/\/susiandjames.com\/en\/author\/medina\/"}]}},"_links":{"self":[{"href":"https:\/\/susiandjames.com\/en\/wp-json\/wp\/v2\/posts\/17001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/susiandjames.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/susiandjames.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/susiandjames.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/susiandjames.com\/en\/wp-json\/wp\/v2\/comments?post=17001"}],"version-history":[{"count":0,"href":"https:\/\/susiandjames.com\/en\/wp-json\/wp\/v2\/posts\/17001\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/susiandjames.com\/en\/wp-json\/wp\/v2\/media\/11955"}],"wp:attachment":[{"href":"https:\/\/susiandjames.com\/en\/wp-json\/wp\/v2\/media?parent=17001"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/susiandjames.com\/en\/wp-json\/wp\/v2\/categories?post=17001"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/susiandjames.com\/en\/wp-json\/wp\/v2\/tags?post=17001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}