{"id":16922,"date":"2023-12-12T07:55:34","date_gmt":"2023-12-12T09:55:34","guid":{"rendered":"https:\/\/susiandjames.com\/?p=16922"},"modified":"2023-12-12T07:55:34","modified_gmt":"2023-12-12T09:55:34","slug":"bearbeitungszeiten-minimieren","status":"publish","type":"post","link":"https:\/\/susiandjames.com\/en\/bearbeitungszeiten-minimieren\/","title":{"rendered":"Minimize processing times"},"content":{"rendered":"

Legal representation<\/h2>\n\n\n\n

The volume of calls at law firms exceeds the availability of administrative staff. A particular challenge is that call volume is subject to cyclical fluctuations. As a result, many calls go unanswered during peak times. Without the SUSI, the Digital Assistant<\/a> Secretaries had to take down the callers\u2019 requests during time-consuming conversations and forward them in brief notes to the appropriate legal representative for processing. <\/p>\n\n\n\n

Since the partnership began, SUSI has been assisting the secretariat staff. It handles all calls that the secretariat team cannot process. During the call, the caller states the reason for the call, and the AI classifies the issue. Depending on the identified issue, SUSI either asks specific follow-up questions or answers the caller\u2019s question immediately. <\/p>\n\n\n\n

It then sends a summary, including the requested case numbers, to the relevant department or directly to the legal representative in question. SUSI also informs the caller which documents can be sent to the law firm in advance. This reduces the number of follow-up calls and minimizes processing time.<\/p>","protected":false},"excerpt":{"rendered":"

In Rechtsanwaltskanzleien \u00fcbersteigt das Telefonaufkommen oft die Kapazit\u00e4t des Sekretariats, besonders in Spitzenzeiten. Unsere KI-L\u00f6sung, die Digitale Mitarbeiterin SUSI, unterst\u00fctzt das Sekretariat, indem sie Anrufe \u00fcbernimmt und je nach Thema klassifiziert. SUSI stellt gezielte R\u00fcckfragen, beantwortet Fragen direkt und leitet Zusammenfassungen mit Aktenzeichen an die entsprechende Abteilung oder Rechtsvertretung weiter. Zus\u00e4tzlich informiert SUSI Anrufende \u00fcber vorab zu sendende Dokumente, was R\u00fcckrufe reduziert und die Durchlaufzeit erh\u00f6ht.<\/p>","protected":false},"author":3,"featured_media":13214,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[119],"tags":[52,128,76,129,35,53,130,89,23,21],"class_list":["post-16922","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-usecases","tag-ai","tag-anwaelte","tag-artificial-intelligence","tag-digitalemitarbeiterin","tag-ki","tag-kuenstliche-intelligenz","tag-rechtsvertretung","tag-smart-office","tag-sprachverarbeitung","tag-susi"],"acf":[],"yoast_head":"\nBearbeitungszeiten minimieren\u200b - Susi & James<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/susiandjames.com\/en\/bearbeitungszeiten-minimieren\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bearbeitungszeiten minimieren\u200b - Susi & James\" \/>\n<meta property=\"og:description\" content=\"In Rechtsanwaltskanzleien \u00fcbersteigt das Telefonaufkommen oft die Kapazit\u00e4t des Sekretariats, besonders in Spitzenzeiten. 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