{"id":16919,"date":"2023-12-12T07:52:25","date_gmt":"2023-12-12T09:52:25","guid":{"rendered":"https:\/\/susiandjames.com\/?p=16919"},"modified":"2023-12-12T07:52:25","modified_gmt":"2023-12-12T09:52:25","slug":"saisonalen-ereignissen-trotzen","status":"publish","type":"post","link":"https:\/\/susiandjames.com\/en\/saisonalen-ereignissen-trotzen\/","title":{"rendered":"Braving seasonal events"},"content":{"rendered":"

Municipal utilities and public utilities<\/h2>\n\n\n\n

The energy supply business is heavily influenced by seasonal events. Price increases, bill mailings, or new energy rate plans cause many customers to contact the energy supplier within a very short period of time. With a shortage of skilled workers and an already enormous workload, it is not always possible to handle the volume of incoming calls. <\/p>\n\n\n\n

The digital assistant SUSI is part of the SmartOffice<\/a> It has the necessary skills and experience to provide direct support to energy utilities and other public utilities. It handles all incoming calls and routes them based on the nature of the inquiry. In the case of critical issues, such as a gas outage, it forwards the call directly to the emergency dispatch center. <\/p>\n\n\n\n

By automating the processing of meter readings, advance payment adjustments, and invoice changes, employees free up time that they can devote to more client-focused conversations with customers.<\/p>","protected":false},"excerpt":{"rendered":"

Das Energieversorgungsgesch\u00e4ft unterliegt starken saisonalen Schwankungen und hohen Kundenaufkommen bei Preiserh\u00f6hungen oder Rechnungs\u00e4nderungen. Unsere KI-L\u00f6sung, die Digitale Mitarbeiterin SUSI, entlastet das Servicepersonal durch die \u00dcbernahme von Anrufen und die fallabschlie\u00dfende Bearbeitung von Anliegen wie Z\u00e4hlerst\u00e4nden und Rechnungs\u00e4nderungen. Bei dringenden Problemen wie Gasst\u00f6rungen leitet SUSI Anrufe direkt zur St\u00f6rmeldezentrale weiter. So k\u00f6nnen Mitarbeitende mehr Zeit in die pers\u00f6nliche Betreuung der KundInnen investieren.<\/p>","protected":false},"author":3,"featured_media":13615,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[119],"tags":[52,76,35,53,125,89,126,21,127],"class_list":["post-16919","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-usecases","tag-ai","tag-artificial-intelligence","tag-ki","tag-kuenstliche-intelligenz","tag-oeffentliche-betriebe","tag-smart-office","tag-stadtwerke","tag-susi","tag-zaehlerstanderfassung"],"acf":[],"yoast_head":"\nSaisonalen Ereignissen trotzen - Susi & James<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/susiandjames.com\/en\/saisonalen-ereignissen-trotzen\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Saisonalen Ereignissen trotzen - Susi & James\" \/>\n<meta property=\"og:description\" content=\"Das Energieversorgungsgesch\u00e4ft unterliegt starken saisonalen Schwankungen und hohen Kundenaufkommen bei Preiserh\u00f6hungen oder Rechnungs\u00e4nderungen. 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