{"id":16917,"date":"2023-12-12T07:49:56","date_gmt":"2023-12-12T09:49:56","guid":{"rendered":"https:\/\/susiandjames.com\/?p=16917"},"modified":"2023-12-12T07:49:56","modified_gmt":"2023-12-12T09:49:56","slug":"der-gast-im-fokus","status":"publish","type":"post","link":"https:\/\/susiandjames.com\/en\/der-gast-im-fokus\/","title":{"rendered":"Focus on the Guest"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Hotel and Restaurant Industry<\/h2>\n\n\n\n<p>Companies in the hotel and hospitality industry often face the same challenges: staffing shortages, a lack of skilled workers, and a high volume of phone inquiries directed at the service team. This is where our <a href=\"https:\/\/susiandjames.com\/en\/smart-office\/\" data-type=\"page\" data-id=\"16567\" target=\"_blank\" rel=\"noreferrer noopener\">SmartOffice<\/a> from guest services to follow-up procedures. Our AI takes over phone calls, freeing up the hotel staff so they can focus on <a href=\"https:\/\/susiandjames.com\/en\/blog\/strategische-beitraege\/smart-office-2-0\/\" data-type=\"post\" data-id=\"16262\">SmartOffice 2.0<\/a> now devote more time to the guests in the house. <\/p>\n\n\n\n<p>Our technology categorizes the issues raised by callers and routes them to the appropriate team members. This enables us to provide a prompt and professional callback when necessary. <\/p>","protected":false},"excerpt":{"rendered":"<p>Die Angestellten des Hotels werden durch eine fallabschlie\u00dfende \u00dcbernahme der Telefongespr\u00e4che unserer AI entlastet und k\u00f6nnen sich nun intensiver den G\u00e4sten im Haus widmen. <\/p>","protected":false},"author":3,"featured_media":15142,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[119],"tags":[52,76,121,122,123,35,124,53,89],"class_list":["post-16917","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-usecases","tag-ai","tag-artificial-intelligence","tag-gaestebetreuung","tag-gastgewerbe","tag-hotelgewerbe","tag-ki","tag-kundenservice","tag-kuenstliche-intelligenz","tag-smart-office"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Der Gast im Fokus - Susi &amp; 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