{"id":16897,"date":"2023-12-12T07:45:06","date_gmt":"2023-12-12T09:45:06","guid":{"rendered":"https:\/\/susiandjames.com\/?p=16897"},"modified":"2023-12-12T07:45:06","modified_gmt":"2023-12-12T09:45:06","slug":"staendige-erreichbarkeit","status":"publish","type":"post","link":"https:\/\/susiandjames.com\/en\/staendige-erreichbarkeit\/","title":{"rendered":"Always available"},"content":{"rendered":"

im Car Dealership<\/h2>\n\n\n\n

Reaching car dealerships by phone presents a variety of challenges: Customers call outside of business hours, employees are in the middle of conversations with customers that they don\u2019t want to interrupt, or all lines are busy. Yet contact from potential buyers, in particular, is worth its weight in gold. This is where our artificial intelligence comes in\u2014which, at the Renault Retail Group<\/a> whose name is Zoe \u2013 <\/p>\n\n\n\n

Zoe handles the overflow of incoming calls and engages with customers to address their concerns. The system\u2019s machine learning AI forwards the information to the appropriate departments. This not only improves the accessibility of the dealerships but also speeds up the processing of customer inquiries and reduces the workload on employees. Furthermore, without requiring additional resources, the customer experience is significantly enhanced and the time to resolution is reduced.<\/p>","protected":false},"excerpt":{"rendered":"

Unsere AI – die bei der Renault Retail Group auf dem Namen Zoe h\u00f6rt \u2013 setzt im Contact Center an. Zoe \u00fcbernimmt den telefonischen Anruf\u00fcberlauf und nimmt im Dialog mit KundInnen das entsprechende Anliegen auf.<\/p>","protected":false},"author":3,"featured_media":13204,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[119],"tags":[52,113,114,115,116,35,117,88,53,118,89,120],"class_list":["post-16897","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-usecases","tag-ai","tag-anrufueberlauf","tag-artificialintelligence","tag-autohandel","tag-contact-center","tag-ki","tag-kundenanliegen","tag-kundencenter","tag-kuenstliche-intelligenz","tag-renault-retail-group","tag-smart-office","tag-zoe"],"acf":[],"yoast_head":"\nSt\u00e4ndige Erreichbarkeit - Susi & James<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/susiandjames.com\/en\/staendige-erreichbarkeit\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"St\u00e4ndige Erreichbarkeit - Susi & James\" \/>\n<meta property=\"og:description\" content=\"Unsere AI - die bei der Renault Retail Group auf dem Namen Zoe h\u00f6rt \u2013 setzt im Contact Center an. 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