{"version":"1.0","provider_name":"Susi &amp; James","provider_url":"https:\/\/susiandjames.com\/en","title":"KI-gesteuerte Customer Journey und Web-Navigation - Susi &amp; James","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"VxaCWm9Zbz\"><a href=\"https:\/\/susiandjames.com\/en\/use-cases\/ki-gesteuerte-customer-journey-und-web-navigation\/\">AI-driven customer journey &amp; web navigation<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/susiandjames.com\/en\/use-cases\/ki-gesteuerte-customer-journey-und-web-navigation\/embed\/#?secret=VxaCWm9Zbz\" width=\"600\" height=\"338\" title=\"&#8220;KI-gesteuerte Customer Journey und Web-Navigation&#8221; &#8212; Susi &amp; James\" data-secret=\"VxaCWm9Zbz\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/susiandjames.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>","thumbnail_url":"https:\/\/susiandjames.com\/wp-content\/uploads\/2026\/03\/KI-gesteuerte-Customer-Journey-und-Web-Navigation.jpg","thumbnail_width":1261,"thumbnail_height":573,"description":"Die Herausforderung: F\u00fcr ein globales Multi-Energie-Unternehmen wie TotalEnergies kann die digitale Customer Journey komplex sein.\u00a0\u200b\u200bAngesichts einer breiten Palette von Produkten, Dienstleistungen und technischen Informationen, die \u00fcber eine umfangreiche Webpr\u00e4senz verteilt sind, haben Kunden oft Schwierigkeiten, schnell spezifische Antworten zu finden.\u00a0\u200b\u200bHerk\u00f6mmliche statische FAQs sind f\u00fcr moderne Benutzer, die eine personalisierte, dialogorientierte Interaktion erwarten, die sich in [&hellip;]"}