24/7 incident management of the AI
Due to the synchronization of the value creation processes of modern supply chains, interruptions in the regular logistics process are associated with high effort, time losses and consequential costs, often along the entire supply chain up to product delivery. Since interruptions occur again and again despite the 0-defect approach, it is crucial to quickly and comprehensively record problems in order to generate and deploy a solution in a targeted manner and at short notice. This is where our AI comes into its own. At SUSI, problems can be reported 24/7 in a natural dialog. Whether on the phone or via chat, it records the problem, conducts a dynamic error dialog, documents it in the customer system and triggers workflows in real time. This allows, for example, delivery delays to be taken into account transparently and automatically, the process to be set in motion automatically in the event of transport damage, or shortfalls to be reported and compensated for. In the process, problem reporting is fast and uncomplicated, the data is complete and - because SUSI is always in use - it absolutely reliably shortens or avoids the duration of harmful special processes.